I suggest the landlord read this article.
Express delivery company "knows the rules": users are not happy to check the goods after signing. 2010-01-015: 42 netizens are shopping online in a warm snow and clear sky. When receiving the goods, they asked for inspection before signing, but the courier refused. Then the courier took the goods away in the name of refusing the visa. After several negotiations, I got the goods back and posted them in a warm snow and clear sky, which was quite bitter. For the service of the courier company, the netizens who follow the post are also miserable. According to industry insiders, the express delivery industry is mixed at present. Lawyers pointed out that signing before inspection violated many rights of consumers. If there is a dispute with the courier company, consumers can complain to the industry and commerce and the Consumers Association.
Some bought things on Taobao and asked for inspection. After checking, they found that the shoes were the wrong size, and the red clothes turned purple, so they refused to sign for them.
-The person in charge of Shentong said it was difficult.
In companies with lax management, it is common for the consignee to drop and trample on the goods. The safety of the goods is not guaranteed.
-Express industry insiders
On February 25, 2009, at 65438, the warm snow and clear sky posted "Huizhou Shentong Express is miserable! There is no way to complain! Please be careful that the goods are stolen! In the afternoon, she received a parcel from a Taobao seller in Xiamen. The sender told her that she must inspect the goods before signing for them to prevent the goods from being damaged, but the delivery man of Shentong Express insisted that she inspect the goods first. She said that the delivery man had a bad attitude and claimed that "if you don't sign for it, you have to check it, right?" If you don't sign for it, I'll take it as a refusal. "Put her goods on the motorcycle and drive away immediately. Warm snow and clear sky immediately called Shentong's complaint phone, and after many twists and turns, the goods were retrieved on the 27th. She described the detailed process of the whole negotiation on the net post.
The next day, the warm snow and clear sky posted again, "Let's learn a trick: if you encounter the hidden rules of the courier company, you can handle it like this." She believes that "signing before inspection" is an obvious hidden rule of express delivery companies and unreasonable to consumers.
She said that she learned through telephone consultation with the Hangzhou headquarters of Shentong Company that if the sender is required to leave a message to the receiving company (that is, the courier or logistics company) in advance when sending the courier, the recipient can inspect the goods first and then sign for it. "Please remember to let the sender leave a message to show that when the recipient receives it, it can save a lot of unnecessary trouble and both buyers and sellers can safeguard their rights and interests."
After the warm snow and clear sky post was issued, many netizens followed it, and many people said that they had encountered problems such as the courier asking for inspection before signing, poor service and so on. In the description of netizens, many courier companies have problems with their services.
Crime committed by courier company
No door-to-door delivery
Netizen puppet boy: once our head office sent a batch of goods, and we were in a hurry to use them! It's been three days since it was sent from Shenzhen to Huizhou, and it hasn't arrived yet. I called shentong many times to urge him. Then there was nothing I could do. Let's drive directly to Shentong to pick up the goods!
Netizen He: There is a courier company that also receives goods from nowhere. When I arrive in Huizhou, I will call and tell me that my place is too far away, so I won't send it. Let me pick it up myself. I said, you should communicate with the mailing company. I won't answer it, or you can return it!
Jason Chung: I bought a quilt on Taobao and sent it to my sister who works in Beijing. The seller promised to send it to her home, but after the goods arrived in Beijing, the courier company insisted that there was no delivery point there and refused to send it home. Later, my sister had no choice but to run from Haidian to lishuiqiao in the South Fourth Ring Road to get it. It took more than 100 to take a taxi, which caught up with the price of the quilt.
Poor service attitude
Netizen Yokai Xie Zi: On the day of receiving the goods, it happened that the whole company moved from the 6th floor to the 2nd floor. The delivery man didn't find me on the sixth floor. Colleagues told him that I moved to the second floor, but he threw my goods into the trash can and picked them up again. Call me again and tell me that he will either go to the 6th floor or 1 building to get it. Anyway, he won't come to the second floor. I just thought, if this drags on, I won't accept the goods and let the owner find him in trouble. Later, he asked my colleague to sign for me.
Netizen Dreamless: Once I sent something by courier, I lost half of it, and the packaging was obviously torn down, but the courier company was very bad. I said I would take it if I took it, or I would tear it down if I didn't take it.
Damage and loss of goods
Netizen sells shelves: mine is even worse. I unpacked the goods for the courier company. Customers don't accept goods. My goods are customized! Is a four-digit value! The courier company didn't say anything. What should I do?
Xiao Ning: I once bought a shower gel on Taobao. Usually, it includes a sealing strip. When it was received, the sealing strip had been disassembled. I opened it and found that a product was missing. I asked the seller what was going on. She said that she clearly remembered sending it, and then asked me to take a picture of the sealing strip and send it to her. As a result, she said that the parcel must have been moved by express delivery. In the subsequent online shopping, I insisted on face-to-face inspection.
Ahua (seller of Taobao clothing store): Express delivery sometimes loses things and customers don't accept it. We can only reissue it for our customers, but we can't explain it clearly. At first, I thought it was the courier company, but later I changed several couriers. This will happen to all courier companies, so sellers will basically tell customers that they must inspect the goods face to face. Be sure to inspect the goods in person, otherwise once the courier leaves, the responsibility will not be on them.
Lawyer's question and answer
Should the courier company deliver the goods to your door?
Hu Hailiang (lawyer of Shangdian Law Firm): When the courier company agreed to accept the parcel delivered by the seller, the two parties had reached a legal contractual relationship, and the courier company was obliged to deliver the goods to the agreed destination as scheduled. If the courier company refuses to deliver the goods to your door, it will constitute a breach of contract. In view of the fact that the general value of the delivered goods will not be too high, in order to reduce the cost of rights protection, consumers can complain to departments or organizations such as industry and commerce and consumer associations.
Is it reasonable to sign first and then inspect?
Hu Hailiang: From the perspective of the Consumer Protection Law, the express delivery company's practice of "signing before inspection" infringes on consumers' right to know and fair trade, and at the same time deprives consumers of their right to claim compensation in disguise. Nowadays, many express delivery companies require consumers to sign first to confirm with the so-called "sign first and then inspect" rule. This regulation favors express delivery companies and puts consumers in a weak position, which makes the legitimate rights and interests of consumers unable to be effectively protected.
Who will be responsible for the damage to the goods?
Zou Chaogui (lawyer of Shangdian Law Firm): Consumers are advised to inspect the goods in front of the courier before signing. If the goods are damaged or the quantity is reduced, please ask the courier to sign for confirmation. In order to avoid trouble, consumers can directly negotiate with the seller and refuse to pay before they get the agreed goods. If it is really the responsibility caused by the poor transportation of the courier company, the seller can ask the courier company to compensate for the loss.
Shentong responded
It is also invalid for the seller to indicate "sign after checking"
Shentong said that this rule is difficult, and the salesman does not deliver goods upstairs because there are many thieves.
A few days ago, the reporter contacted a person named Zhang of Shentong Huizhou Branch. He said that the company stipulates that "sign first, then inspect the goods", even if Taobao sellers say that they will inspect the goods first and then sign, it is useless. "We don't admit it." The reporter's investigation found that each courier company has different regulations on the order in which customers receive and send inspections.
The person in charge said that the first inspection and then receipt brought trouble to the express delivery work. "Someone bought something on Taobao and asked for inspection. After checking, they found that the shoes were the wrong size and the red clothes turned purple, so they refused to sign. " He said that many customers are worried about the package, and the courier company is not responsible. "Don't worry about customers. After signing, if the package is intact, you can ask for face-to-face inspection. If there is a problem, we will contact you to solve it. "
The person in charge said that the Huizhou branch and the head office of Shentong Company are cooperative. The salesmen here are generally foreigners with low education. Their monthly salary is 1 000, and they have to send many pieces every day. If they lose the express mail, they must compensate themselves. "Sometimes it takes a long time to send a piece. They are impatient, in a bad mood and may have a bad tone." He said that the company will also hold a meeting to emphasize the service attitude.
He told reporters that many customers complained that the salesman didn't send the goods upstairs. In fact, the salesman has his own difficulties. "There are too many thieves, and even the cars have been stolen together with the express mail."
Industry perspective
Most of them are family management, and there is no training at all.
The reporter's investigation found that each courier company has different regulations on whether to sign or inspect the goods first.
Survey: Tong Yuan and Shunfeng also don't support inspection first.
The reporter learned from ZJS courier Xiao Chen that ZJS supports face-to-face inspection, and said that the company stipulates that the goods can be inspected before signing, "unless the sender particularly emphasizes that the goods cannot be unpacked."
A staff member of Tong Yuan Express Huizhou Branch said that under normal circumstances, the recipient is not allowed to inspect the goods first. "If there is a Taobao Alipay seal, you can ask for unpacking inspection."
A person in charge of Dayun Express Huizhou Branch, surnamed Zhang, said that you can inspect the goods first and then sign for them.
A customer service staff member of SF Express told the reporter that under normal circumstances, you can only sign for it first and then inspect it. "If you have questions, you can give feedback on the spot." If the sender uses the payment method, he can provide the service of signing after inspection.
Industry: management mode is related to the fate of goods
An insider in the express delivery industry said that in addition to SF Express, ZJS and EM S, many express delivery companies now adopt the mode of joining, such as Shentong, Tong Yuan and Dayun, which is equivalent to contracting one person in one place, and many of them are family-managed. There is no training at all. "For example, if I contract the Jiangbei area, how much will I give to the head office every month, and then others will be responsible for their own profits and losses." Delivery personnel also change frequently.
He told reporters that after receiving the goods, the courier company will send them to a unified point. Different management modes will lead to different fate of goods. "It is common for companies with lax management to drop goods and trample on goods. The safety of the goods cannot be guaranteed. " According to him, the usual management mode of franchise stores is that whoever has a problem is responsible, so if there is a problem, the customer complaint to the head office may not be solved.