Basic business etiquette questions and answers 1. Multiple choice questions
1. Standard stance requirements do not include (D\).
A Li Duan.
B is straight.
C shoulder level
D-leg joint
2. The four taboos of wearing a formal dress do not include (C\)
A is wearing a black leather skirt.
B skirts, shoes and socks don't match.
Wear a white dress
Three-legged
3. What the lady did wrong when she wore a dress was (c).
A didn't wear a black leather skirt.
B You can choose nylon stockings, wool socks or pantyhose.
C socks should not be submerged in skirts.
You can choose socks in flesh color, black, light gray and light brown.
4. Hands have four specific requirements: clean, no eye-catching nail polish, no long nails and (\A)
Axillary hair is invisible.
B is not dry.
Don't wear complicated jewelry.
Anything above D is wrong.
5. Business self-introduction needs to include the following four basic elements (\D)
Unit, department, position and telephone number
Unit, department, address and name
Name, department, position and telephone number
Unit, department, position and name
6. When introducing others, the order that does not conform to etiquette is (\C\).
A when introducing the elders to the younger generation, you should introduce the younger generation first, and then introduce the elders.
B When introducing women to men, men should be introduced first, then women.
C when introducing married people and unmarried people, we should introduce married people first, and then unmarried people.
When introducing guests to the host, you should introduce the host first, and then introduce the guests.
7. When shaking hands (D\)
Use your left hand.
B wear sunglasses.
Shake hands with the opposite sex with both hands
D time is not more than three seconds.
8. Regarding the etiquette of shaking hands, the following description is incorrect: (A\)
A reaches out first and has a low status;
When the guests arrive, the host should hold out his hand first. When the guests leave, they shake hands first.
C. When the subordinates shake hands with their superiors, they should reach out after the subordinates reach out;
D the man shakes hands with the woman, and the man should reach out after the woman reaches out.
9. The following is (c) that does not meet the standard serving order.
Guests come first, then hosts.
Respect first, then be modest.
Male first, female later.
D give drinks to people with high status and high status first, and then give drinks to people with low status and low status.
10. The way to send a business card is (\A)
With both hands or right hand.
both hands
right hand side
D left hand
1 1. The following practices are incorrect (\A\)
A man handed his business card to a woman. The man walked up to the lady, took out his business card from his coat pocket with his right hand, pinched its upper corner with both hands, and handed it to her slightly obliquely.
A lady handed her business card to a man. The man took it with both hands, read it carefully in silence, and then said, Manager Wang, nice to meet you! ?
C. When a man meets a woman, the woman first reaches out and shakes hands with the man.
A young man shook hands with a middle-aged man. The middle-aged man stretched out his right hand first and the young man shook hands with him. The two sides exchanged greetings with smiles.
12. When there are no special circumstances, go upstairs and downstairs (a).
One-way street on the right
B the row on the left
Side by side on the right
Side by side on the left
13. Generally speaking, () is the best way to go upstairs and downstairs, but when men and women pass, () is the best way to go upstairs and downstairs (\C).
One-way forward male
B side by side, back, male
C single line, front and bus
D side by side, back, female
14. The following statement is incorrect (\D)
A A A lady accompanied three or four guests in the elevator, and the lady went in first and then left.
B A man and a woman go upstairs and downstairs, and the woman comes first.
A man and a woman greeted the guests at the company gate. A guest has come. The host and hostess put it in the middle and strode away. Go to a narrower place and let the guests go first.
D the indoor lighting is dim, and the accompanying receptionist should leave early.
15. When using the official car, the seat is: (\A\)
Right rear seat
B passenger seat
The seat behind the driver
Anything above D is wrong.
16. When receiving senior leaders, senior generals and important entrepreneurs, people will find that the seat of a car is often (D).
Left rear seat
B right rear seat
C passenger seat
The seat behind the driver
17. The description of the seat is incorrect (\D).
A The back row is higher than the front row.
B It's higher inside than outside.
C center is higher than both sides.
Both sides are higher than the middle.
18. The main points of seating arrangement when receiving visitors are (\A\)
On the side door, the right door, the middle door, the front row, and the far door.
B under the side door, on the left side, in the middle, in the front row, on the far side.
C side door, upper left, upper middle, upper back, far up.
D-side doors are up, right side is up, middle is up, front row is up and near side is up.
19. The following common tables that do not belong to the conference room are: (b)
Dramatic style
B square
Desk type
D U type
20. When your colleague is out, you should answer the phone for him (\D).
A first ask who the other party is;
B first record the important contents of the other party and tell him to wait for his colleagues to come back to deal with them;
C first ask the other party what's the matter;
D tell the other party first that the person he is looking for is not here.
Answer:
D \ C \ C \ A \ D \ C \ D \ A \ C \ A \ A \ A \ C \ D \ A \ D \ D \ A \ B \ D
Questions and answers on basic business etiquette. Multiple choice problem
1, the natural beauty of appearance includes: (1, CDE)
First, reflect some natural characteristics of different age stages
B, keep the uniqueness of personal face.
This man needs a suit to receive distinguished guests.
D, keep your face ruddy and shiny.
E. make up properly.
2. The role of appearance in people's image planning includes (2) ABC.
A, self-identity b, cosmetic c, packaging appearance d, expressing aesthetic taste.
3. Requirements for men to wear suits on formal occasions: (3) AB
Tie a tie
B, revealing shirt cuffs
The wallet should be in the pocket inside the suit jacket.
D, wear light socks
E, wear a suit vest, button up.
On formal occasions, the suit worn by men has three buttons, only (4, d) can be deducted.
A, bottom 1 B, middle 1 C, top 1 D, deduct e from all three but none.
The official address in the business meeting is (5, ABD)
A, administrative position B, technical title C, local address D, pan-honorific title
6, self-introduction should pay attention to (6, BDE
A, first introduce and then hand over the business card
B, hand in the business card first and then introduce it.
C, the first meeting should not be more than 5 minutes.
D, the first meeting should not be more than 2 minutes.
E, introduce yourself first, and then let the other person introduce you.
F, let the other party introduce themselves first, and then introduce themselves.
7. Introduction can generally be divided into introducing yourself, introducing others and introducing groups. The following statements are incorrect: (7, CD))
A, formal self-introduction, unit, department, position and name are indispensable.
B. When introducing both parties, be humble before respecting.
C, when introducing the collective, we should feel inferior and respect.
D, none of the above statements are correct
8. The order of introducing two people is generally: (8 BC
First, introduce the superiors to the subordinates.
B, first introduce the younger generation to the elders.
C, introduce the host to the guests first.
D, first introduce the early guests to the late guests.
9. Use gestures when introducing others or giving directions to others: (9, c)
A, index finger B, thumb C, palm up D, palm vertical to the ground
10, when talking to people, both sides should look at each other's (10, b), which is not rude.
A, upper body B, eyebrows to the tip of nose, triangle C, neck D, feet
1 1. The following descriptions ABout the use of business cards are incorrect: (1 1, ab)
A, when exchanging business cards with many people, from far to near, or from respect to inferiority.
B, ask others for business cards directly.
C. When handing a business card, you should stand up, step forward and hand it to the other party with your hand or right hand.
D. If the other party is a foreign guest, it is best to face the English side of the business card to the other party.
12, there is a rule of reaching out when shaking hands: (12, d)
A, the younger generation shakes hands with the elders, and the younger generation must reach out first.
B, shake hands between male and female colleagues, men should reach out first.
C. When the host shakes hands with the guest, the guest usually puts out his hand first.
D when the TV host invites experts and scholars to shake hands for an interview, the host should reach out first.
13. Who should hang up on the phone (13, AC)?
The caller hangs up first.
B, the called party hangs up first
C, honour person hang up first
D, no requirements, whoever finishes first hangs up first, preferably at the same time.
14. In the telephone conversation, the following statement is correct (14, ABC).
First, in order not to affect others, don't dial or make a phone call by hands-free.
B, in order to maintain their image, don't call while eating.
C, in order to respect each other, don't read information while talking on the phone.
None of the above statements are correct.
15, the main etiquette problems to pay attention to when calling are (15, ABCD).
) a, choose the appropriate call time
The purpose of calling is clear.
C, arrange the content of the call
D, pay attention to polite language when hanging up.
E, don't directly answer each other's questions.
16, the following is true (16, b)
A, the indoor lighting is dim, accompanied by the receptionist, advanced, and then out.
B, a man and a woman upstairs, a woman downstairs, a man first.
C, in and out of the unattended elevator, accompanied by advanced, first out.
D. All the above statements are correct.
17, the description of the car seat is correct (17, ABCD).
A, social occasions: the host is driving, and the passenger seat is the upper seat.
B, business occasions: full-time drivers, the right seat in the back row is upward (according to domestic traffic regulations), and the passenger seat is the flight attendant seat.
C. The VIP seat of some double-row cars is the seat behind the driver.
D when a full-time driver drives, the passenger seat is the last seat.
18, the following seats are arranged incorrectly: (18, AB)
A. When leaders face the meeting place, the right side is up and the left side is down.
B. The host and the guest sit opposite each other, with the host facing the front door and the guest occupying the back door.
C. The owner of the signing ceremony is on the left and the guests are on the right.
D during the banquet, the guest of honor is in the host's right hand and the deputy guest of honor is in the host's left hand.
19. The correct toast order is (19, a).
A. The host respects the guest of honor, and respects each other among guests, guests and guests.
B. the host respects the guest, and the guests reciprocate, and the guests respect the guest and the guests respect each other.
C. The guest of honor respects the host, the guest of honor respects the guest of honor, the host reciprocates, and the guest of honor respects each other.
D. the guest of honor respects the host, the guest of honor respects the guest of honor, and the guest of honor reciprocates and respects each other.
20. Pay attention to the reception of important meetings. ABCD)
A, beverage preparation needs one cold and one hot, one bottle and one cup.
B, if there are foreign guests, we should also consider that there are things inside and things outside.
C. The standard way to entertain guests with drinks should be closed questions, not open questions.
D, the standard order of serving drinks should be first guest, then master, and then humble.