So in the face of these situations, how should we follow up with our customers?
1. After receiving the follow-up email, the customer indicated that he was temporarily interested in the products provided.
For example:
Dear,
I'm fine, thanks for the information.
I'm still planning to build my new office, but I decided to postpone it first because of work constraints. Anyway, I'll contact you as soon as I decide. thank you
Follow-up skills: this kind of customers will generally say that they will contact in the future, indicating that there will be opportunities in the future. At this time, they must be patient, sincere and keep in touch.
Tell you the reason why you didn't reply to the email in time.
For example:
Dear,
I receive more than 10 quotations every day, and I will spend some time studying each quotation. If you are in our chosen company, I will contact you in the future. Thank you very much for your cooperation.
Follow-up skills: this kind of customer suggestions can be kept in touch by sending new product introductions or new quotations. I believe that after a long time, I am more likely to become your customer. At least let the buyer have an impression on you, even if you don't need your product for the time being, you will be the first to think of you when you need it in the future.
3. The person who received the email is not the decision-maker of the company.
For example:
Dear,
Thank you! I received your email and sent it to our outsourcing manager. He didn't tell me anything just now. I'll contact you as soon as I have any news.
Follow-up skills: For such customers, try to be enthusiastic and make them feel respected. At the same time, remind him to follow up the feedback in time. It is best to get the contact information of the decision maker and communicate with the decision maker directly. Of course, it doesn't matter if you can't get it. The boss's mailbox can be found directly through the decision maker's mining.
I don't need your product for the time being, but I will ask other products or ask some product-related questions in detail.
For example:
Dear,
I am sorry for the delay in my reply. I've been busy searching all the emails and caring about the xx (product) project. Excuse me, where do you buy XXX (which may be the material parts of other products or products related industries)? We are interested in this subject at present.
I will reply some samples in the next few days.
Follow-up skills: such customers will reply according to the actual situation of the company. Suggestions: Whether you can help or not, you can give some answers and suggestions. If you can't be a customer for the time being, you can be friends first. At least the question he asked is related to your product. There is a saying that "more friends make more money", especially business friends!
I want to take the opportunity to inquire about the military situation.
For example:
Dear,
Sorry to reply so late. I'll come back for you later.
I have my hands full right now. It will be very helpful if you have American customers as references. I'm not here to steal information. We use references to generate trust in the United States, just as you have "relationships" (friends) among China people.
Follow-up skills: to deal with such buyers, if the company has a good relationship and large-scale old customers in the United States, you might as well choose two and introduce them to him/her, so as to show your strength. However, before replying, you should make an appropriate reply according to the promotion of the company's specific products in the region, think about the real purpose of its inquiry from the buyer's standpoint, and consider whether the customer company that is already cooperating would like you to disclose its company name, because there will be competition from multiple buyers in the same region. Generally, simply state the company name and carefully disclose the contact information of the other party. If there are no customers in the United States, we can introduce more customers from other countries to show the strength of the company and hint to buyers that we have no partners in the United States. If you cooperate with me, it will help you develop the whole American market.
6. Bargaining type
For example:
Dear,
Thank you for your reply. I have received your quotation. I am browsing all the quotations I have received. Your price is not the best at present, but your products are very good. If you can make your price more competitive, I believe we will place an order with you soon.
Follow-up skills: you can reply to the customer according to the specific price situation, or ask the customer's location and order size, and try to make concessions.
Tip:
Follow-up emails should be sent from Tuesday to Friday. It is best not to carry out such follow-up emails (especially active business development emails) on Saturday and Sunday, because after going to work on Monday, customers' mailboxes are often full of work emails that need to be processed, and people often have no time or patience to read such business development emails carefully, thus losing opportunities.
(Article from network intrusion)