The so-called employment refers to the employees in the applicable stage, and the regularization refers to the situation that labor relations have been established with the employer. Then do you know how to write a summary of personal work? Next, I will bring you a summary essay on personal work. I hope you will like it.
After much deliberation, I have been in the factory for months. Isn't it said that people can adapt to a place after a while? I have been in the factory for some time. Although the time is not long, it can also be said to be a change. I have also adapted to the work here. In just a few months, I was a new employee when I came, and now I am an employee who is about to become a regular employee. Working here for a few months has made me think a lot about my work, and at least I have had some very meaningful experiences in my work in the past few months. Although the time is not long, these months have taught me a lot. In the past few months, I have often thought of gains and losses in my work. Now I'm going to become a full member, and I have a confession in my work in _ _ factory in recent months:
First, adapt to the environment and work hard.
Speaking of these few months here, I spent almost half my time constantly adapting to my work and environment. When I first came here, I was very satisfied with my new job. When I came here, I saw an important factor for an enterprise to become bigger and stronger, that is, the word management. Although I work in the front line, I can clearly feel the power from an enterprise, and so can the factory. I can feel the advanced management here
The first day I came to the first half of the workshop, I saw a very clean workshop. Everything is arranged in a very orderly way. The clean workshop environment makes me feel better, and I devote myself to my work. I am very serious about my work. Although the assembly line is boring, I always regard it as a way to exercise myself. No matter what I do, I think the most important thing is to remain optimistic and normal, so that I can settle down. Few people really understand this truth, and if they can do it, I think it will be even harder. Although the assembly line operation is boring, not only I, but also my colleagues in the whole workshop feel this way, but I think I can polish myself more efficiently and adapt myself more quickly in this working environment.
In my usual work, I can bear hardships and stand hard work and abide by the system of the workshop, especially what is forbidden in our workshop. I absolutely abide by it and don't violate it. In the past few months, I have been praised by our team leader many times, and I am very active in my work. Every time I change jobs, I can always master them quickly, find skills in a short time, and adapt to the flowing work quickly.
Second, harvest
Although the work in the workshop was very tiring, it also showed me my progress. While I am tired, I am also constantly harvesting, precipitating a lot and absorbing a lot. Especially when I first entered the factory, I always maintained an optimistic attitude, which allowed me to look at myself correctly at work.
In a word, this is a rewarding probation period.
First, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ How time flies. In the intense, busy and fulfilling work, with the care and help of the company's leaders and colleagues, I deeply realized the company's corporate purpose of "Excellence, innovation, harmony and * * * win-win", became familiar with the company's organizational structure, gradually mastered the office workflow and personnel flow, and made great progress in all aspects of my work. I will summarize my post-employment work as follows:
1. Be responsible for sorting out and improving the personnel files of the company.
Personnel file is an important part of human resource management, which records and reflects personal experience and morality. My job is to collect, sort out and improve the relevant information of archives on an individual basis, and keep it centrally for future reference. Personnel files are an important basis for a company to rationally employ and select people.
The second is personnel recruitment.
The company's current recruitment methods are mainly online recruitment, on-site recruitment and posting recruitment notices in local media and newspapers. My job is to communicate with the employing company (department), understand the recruitment needs, choose the appropriate recruitment channels, screen the resumes of candidates, cooperate with the company (department) for interview, re-examination and assessment, and finally select the right talents.
The third is to establish an effective talent pool.
Timely reserve useful talents in the application process to facilitate temporary recruitment. At present, there are valid resumes in the talent pool, including X people with graduate degree or above, X people with bachelor degree and X people with junior college degree.
The fourth is the evaluation of professional titles.
The construction of the company's demonstration center and the continuous development of various projects require our personnel to reach a certain level of professional titles. In order to cooperate with the company to better complete the project-related work, my job is to coordinate _ _, submit employees who meet the evaluation conditions of professional titles in time, and complete the promotion of professional titles.
Fifth, cooperate with the company (department) to complete employee training.
Staff training is the key work to improve the level of technology and ability, form enterprise values and enhance cohesion, and it is also an important measure to motivate employees. This year, the company leaders attached great importance to training. My job is to cooperate with all branches (departments) to make a preliminary training plan for this year's training work, and carefully organize and cooperate with the supervision to complete it. According to the training content and relevant policies and regulations, three sets of question banks are issued for examination.
The sixth is the handling of entry and exit procedures for employees.
After the employee joins the job, guide the new employee to go through relevant procedures, collect his personal information and scan the backup. In the process of induction training, we can be enthusiastic and meticulous, so that new employees can experience the company's humanized management model for the first time.
When employees leave their jobs, guide them to handle the handover procedures. After the handover is completed, the immediate leader shall sign for confirmation, go through other relevant formalities and issue a resignation certificate.
Seventh, the attendance of company employees.
The company's attendance system is an important indicator of each employee's performance appraisal. My job is to enter the fingerprints of new employees in time, accurately check and export the punching situation of the month every month, and hand it over to companies (departments) for checking.
Eight is employee welfare.
In order to embody humanized management, the company has launched birthday cakes and best wishes for each employee's birthday. My job is to record the birthdays of employees every month and send out the blessings of company leaders and employees in time.
Nine is the management of the warehouse.
I handed over the management of the company's warehouse this month. First, we re-inventory the warehouse and update the records. In the process of purchasing and collecting in the future, record the warehousing time, collecting items and collecting reasons in time. Set up a stock-in and stock-out ledger, which is clear at a glance, easy to master the procurement plan of office supplies and other consumables, reduce waste and save costs.
Ten is the daily work of the office.
Cooperate with office leaders to complete daily work, such as meeting arrangement, visiting reception, etc. Human resources work is a "smooth and silent" work. How to better serve all departments of the company requires strong pressure resistance and flexibility, and how to properly handle all kinds of trivial matters is a science. In these two months, I can be competent for all the tasks assigned to me by the company, which is inseparable from the guidance of the leaders and the help of my colleagues. In the future work, I will make the greatest contribution to the company with greater enthusiasm.
It has been some time since I joined the company, and the short two-month probation period is coming to an end. First of all, I would like to thank the company for giving me the opportunity to show my talents and realize my self-worth. This is my first job after graduation. This period of time is a precious experience in my life, and it also left me with beautiful and perfect memories. From beginning to end, I have a modest, cautious and serious attitude towards my work.
Since work, under the careful cultivation and teaching of the unit leaders, with the mutual help of colleagues and through their own continuous efforts, I have made great progress and gained a lot in my thoughts, study and work.
As a student who has just come out of campus, although he has studied professional knowledge, he has little contact with practical things and many problems are unknown. I am engaged in 7 1 stringing in composite conductor factory. When I first started work, I was in a daze. I'm not familiar with many working processes of twisting machine, and I don't know how to do this job well. In this case, I rely on the guidance of the monitor and captain, and I seriously learn from my colleagues around me. I pay attention everywhere, see more, think more, learn more, and I won't do anything, so as not to cause accidents and hurt others. Gradually get familiar with working conditions and integrate into this group.
Consciously abide by the company's rules and regulations, learn the company's corporate culture, and participate in the company's training with heart. Consciously strengthen theoretical study and strive to improve political and ideological quality. I always devote myself to my study and work with rigorous attitude and keen enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition makes me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.
In life, although it is a strange environment and living conditions, the relaxed and harmonious working atmosphere in the company, good learning and development opportunities, and the care and help of leaders at all levels have enabled me to quickly complete the transformation from a student to a staff member.
After two months of work and study, although I have gained a lot, there are still many shortcomings. First of all, I am not familiar with the company's process, and the combination of theory and practice is poor. I can finish the company's task seriously, but I don't have enough heart. Their comprehensive quality and work experience need to be further enriched.
It is inevitable that I have some lack of experience when I first entered the workplace, but these experiences have also made me mature and consider all kinds of problems more comprehensively. I believe that in the future work and study, after tempering, I will improve my own shortcomings and do better and better.
During the probation period of more than X months, I learned a lot about sales with the help of leaders and colleagues, and got a certain understanding of the company's sales process. I also have a certain understanding of my sales position. The following are my views over the past few months. I hope the leader will correct my shortcomings and let me study better.
Because I have some customer information at hand, I called the office for half a month when I first started selling, because the customer wouldn't tell you in detail on the phone, but later I found that it didn't achieve the expected effect, and the customer sometimes got impatient on the phone, so I changed my strategy and took the initiative to come to the door, which a salesperson must face. Nobody told me what to do. I couldn't even get in the customer's door in the early stage of running out. After eating the "doornail" again and again, I summarized the people who entered the customer's door. Don't be afraid of the long journey, don't be afraid that the door is not easy to find, be patient, the doorman at the door always has time, the tiger always has time to sleep, and there are always "enthusiastic people" who will tell you where to find the door. The customer has been there once, and people may not remember you, so always take photos with the customer to remind him of you. Because customers will meet many salespeople every day, you must be remembered by customers. I am very happy about this, because I knew who I was as soon as I went to the client.
First of all, we must understand the workflow and aim at different sales varieties. When I first faced this job, I felt very confused. Personally, I don't know where to start. However, under the guidance of the leader, I have a deep understanding of the sales process in recent months, including product sales, return of goods out of stock, and reconciliation. Leaders and colleagues often teach me something, and will take me to meet some customers and leaders. After returning to the company, I will analyze and explain it carefully, which will be of great help to my work.
Secondly, it is the study of professional knowledge. As a salesperson, it is essential to learn professional knowledge. If I don't know the performance, characteristics and uses of the products I sell, I can't introduce my products to customers well, or even let customers know more about the products, and miss the opportunity to consult customers, so in order to do a good job in sales, I will learn some information about the company's products in my spare time.
After several months of training, I have summarized the current sales work as follows: First, we should be diligent and practical, learn more about the sales of our products where we already have products, and learn some project information by the way to see if we need other products of our company. For the shops around us that have not cooperated with our company, we should bring enough information to introduce our products and let them know about our company in order to achieve the purpose of future cooperation.
It is not enough to be diligent in sales, but also to have good communication skills. As a salesperson, in addition to signing a contract to sell things, we also need to check the return, which requires good communication skills. At present, my main direction of efforts is to improve my working methods, study the company's product knowledge deeply, make full use of the resources of manufacturers, and gradually change the passive sales model into active sales to improve the sales level.
In the past few months, with the help of leaders and colleagues, I have learned a lot of knowledge and have a certain understanding of the work of the sales position. I will devote myself to my future work and study with more full spirit and abundant energy, and strive to become a qualified salesperson.
The short probation period is a record of my growth in bank security work, and it is also the time to become a regular employee. It really makes people feel sorry for the efforts I made in the past in security work. The help of bank leaders and colleagues is also closely related to my regular employment, so I will remember this kindness and devote all my energy to security work, but before that, I will make a corresponding summary of the bank security work completed during the probation period.
I learned some common banking business and made corresponding answers for customers. Although I don't need to know much about banking to be a security guard, I have to dabble in it. Moreover, from the work during the trial period, we can know that security guards sometimes encounter inquiries from customers, especially those who are not ready to handle business, but want to know something. As a security guard, I should try my best to solve each other's doubts and advocate handling them. Of course, I may introduce them to the bank lobby manager for detailed answers. Knowing that there are things in bank security work requires spare time to study. Because of my strong learning ability, I have mastered basic banking knowledge at the beginning of the probation period.
We have done a good job in maintaining the internal order of the bank and solved the problem of parking in front of the door. Judging from the rational allocation of human resources, there are often only one or two resident security guards in banks at different times. Therefore, when people are nervous, it is even more important to do a good job in maintaining the order within the bank, especially to stop the contradictions caused by quarrels in time, which will not have a great impact on the reputation of the bank. In addition, pay attention to whether there are suspicious people looking around in the ATM area. Protecting the interests of bank customers is also the responsibility of security guards. In addition, the problem of irregular parking in front of the bank has been properly solved because of their efforts.
I finished the publicity of bank activities and took the opportunity to test the security issues. Due to the limited internal space of the bank, many salesmen will carry out outdoor publicity work, so I will help them build temporary venues during this period, arrange materials needed for publicity work, and sometimes help the bank manager carry heavy equipment. Due to the weather, I will pay more attention to fire safety during the trial period. Although the fire fighting equipment in the bank is well maintained and updated, the problem that external fire hydrants are blocked by parked vehicles has not been well solved.
It can be said that I finally achieved my initial goal of entering the bank, but I also know that my lack of practical experience will be a shortcoming of my recent security work, so I have to respond to the security work of the bank more actively and strive for the recognition of more colleagues.
I became a probationary employee of this property on 20th, and my three-month probationary period expired today. According to the rules and regulations of the property, I now apply to become a formal customer service staff of the property. From the first day of the property management, I have integrated myself into our team, and now my work in these three months is summarized as follows:
1. I pay great attention to learning from my old colleagues around me. I pay attention to everything in my work, see more, think more and learn more. I am familiar with the property situation at a faster speed and better integrated into our team.
2. Seriously responsible for the work, work hard, cooperate tacitly with colleagues, study hard at ordinary times and innovate constantly, and be able to complete the task well within the specified time, ensure the progress of the property project, and satisfy customers, leaders and themselves.
3. Assist leaders to introduce new employees. Although I'm still a new employee who just came to the property, and I'm still on probation, I actively assist the leaders to take new employees in _ _ _ _ and teach _ _ what I know and what I should pay attention to in my work.
In short, after three months' probation, I think I can finish my work actively and skillfully, find problems in my work, actively and comprehensively cooperate with the requirements of the property, and cooperate and coordinate well with my colleagues. In the future work, I will, as always, be kind to others, be kind to my work, strive for perfection, constantly improve my professional level and comprehensive quality, and do my part for the development of the property.
Time flies, and the work of _ _ will be over in a blink of an eye. Looking back on my work in the past year, I am deeply touched. Since joining the project, with the guidance of the leaders of the service center and the support of various departments, the expected work objectives and various work plans have been basically completed. Since the delivery of the project, the customer service department has strengthened the internal management of the department, strengthened the level of property service, improved communication with the owners, properly handled disputes related to the owners, significantly improved the work of the department and greatly enhanced the enthusiasm of employees.
Unconsciously engaged in customer service for nearly four years, I feel that every year is like a post station, where I can calm down and sort out my tired mood, burn a beautiful hope and recuperate for the coming year. No matter how ordinary the customer service work is, we can always accept all kinds of challenges, constantly look for the meaning and value of the work, and constantly tell ourselves: do something worth doing, go our own way and let others say it.
X month of _ _ year, officially promoted to Director X of Customer Service Department. For the property customer service staff, there is only one word that I feel most deeply in the whole process: annoyance. I am a front-line worker, so I know this feeling very well. As an old employee of the company, I have been constantly exploring when I took over as the customer service supervisor, hoping to resolve and melt the contradiction between the owner and the property to the maximum extent.
Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. Before each new employee takes up his post, I will tell them that an excellent customer service staff is not enough with skilled business knowledge and superb service skills. We should constantly improve our psychological quality and learn to do boring and monotonous work vividly as a kind of enjoyment. Be honest with the owner, sincerely provide practical and effective suggestions and help to the owner, listen carefully to the owner's problems, carefully analyze and guide them, put out the owner's emotional anger, and prevent the owner from complaining more because of the service attitude. The work of this department this year is as follows:
First, standardize internal management and enhance employees' sense of responsibility and work efficiency.
Since joining the customer service department, I have found that the internal management of the department is relatively weak, mainly manifested in the weak sense of responsibility of employees, insufficient work initiative, low efficiency, procrastination and so on. In view of the above problems, I further improved the departmental responsibility system and defined the responsibilities and work standards of departmental employees; Strengthen communication with employees, organize targeted training for many times, and regularly comment on employees' work, which effectively inspires employees' sense of responsibility. At present, the employees in this department are highly motivated, and their passive and conditional working attitude has changed into active and voluntary working attitude, thus promoting the development of all work in this department.
(2) Strictly grasp the service quality and level of customer service personnel and create a good service image.
The customer service department is the bridge and information center of the service center, which plays a role in connecting the inside and outside. The service level and quality of customer service personnel directly affect the overall work of the customer service department. Since the second half of this year, our department has made great efforts to strengthen staff service management. Before going to work every day, the employees of the department conduct self-inspection and mutual inspection on dress and etiquette, so that the customer service personnel can maintain a good service image, strengthen the training of customer service personnel's language, etiquette, communication and problem-solving skills, and improve the service quality. The department sets up the service concept of "thoughtful, patient, enthusiastic and meticulous", which runs through the service to the owners and takes the owners' affairs as their own business.
(III) Successfully completed the delivery of the first stage, laying a solid foundation for the overall work of the customer service department. The first phase of _ _ Garden was officially delivered in the middle of _ _ _, and our department is mainly responsible for the distribution of the first phase of occupancy information, signing contracts and handling disputes between owners.
(four) in close cooperation with various departments, do a good job of internal and external contact and coordination of the service center.
The important function of customer service department is to contact the service center and the owner and other external work, and provide services to the owner in time through feedback information. Cumulative processing this year _ _.
Second, the problems existing in the work of the department
Although the overall work of this department has achieved good results, there are still some problems. In order to further improve the work next year, the problems existing in our department are summarized as follows.
(1) The staff's professional level and service quality are low. Through the work and practice of the department for half a year, the service level of customer service staff is low and the service quality is not very high. Mainly manifested in the skills and methods of dealing with problems are not mature enough, the experience of dealing with emergencies is insufficient, and the professional quality in service is not very high.
2) The management system and process of the department are not perfect.
In the past six months, the Ministry has focused on the preparation of delivery, thus ignoring institutionalization. At present, the systems of staff management, service standard and operation flow are not perfect, which affects the work efficiency, staff responsibility and work enthusiasm of the department to some extent.
(3) The coordination and handling of problems is not timely and proper.
The feedback of complaint handling, owner's opinions, suggestions, owner's help and other information is not timely and comprehensive. Failing to follow up and report the problem in time after receiving it, and the way to deal with the problem is inappropriate.
Three, _ _ year work plan points
(a) continue to strengthen the level of customer service and service quality, the owner satisfaction rate reached more than _ _%;
(two) to strengthen the level of property services charges, to ensure that the year-end charging rate reached more than _ _%;
(3) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.
(4) Improve the customer service system and process, and basically realize institutionalized management.
(five) closely cooperate with the work of various departments, timely and properly handle the disputes and suggestions of the owners.
(six) to strengthen the management of cleaning outsourcing, so that there are inspections and assessments, and constantly improve the quality of service.
Looking back on _ _ _, our work is full of hardships and frustrations, but we have gained growth and achievements. Looking forward to the future, we are facing opportunities and challenges. To this end, all the staff of the customer service department will continue to unite as one in next year's work, and Qi Xin will work together to achieve departmental goals and contribute to the company's development.