Beijing training class does not refund the fee and complains to the Consumers Association. Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.
legal ground
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 37 A consumer association shall perform the following public welfare duties:
(a) to provide consumers with consumption information and consulting services, improve consumers' ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;
(five) to accept consumer complaints, and to investigate and mediate the complaints;
(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;
(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers. People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties. Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision. Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.
Second, is it reasonable to deduct the handling fee for Beijing training courses?
With regard to the issue of refunding and deducting the handling fee, there is a clear agreement after the signing of the education and training contract. It is reasonable to refund 10% of the handling fee, but the maximum amount cannot exceed 30%.
Legal basis:
People's Republic of China (PRC) Civil Code
Article 585 The parties may agree that one party shall pay a certain amount of liquidated damages to the other party for breach of contract, or may agree on the calculation method of the amount of compensation for losses caused by breach of contract. If the agreed liquidated damages are lower than the losses caused, the people's court or arbitration institution may increase the liquidated damages at the request of the parties; If the agreed liquidated damages are excessively higher than the losses caused, the people's court or arbitration institution may appropriately reduce them at the request of the parties. If the parties concerned pay liquidated damages for delayed performance, the breaching party shall also perform the debt after paying the liquidated damages.
3. How long will it take for Beijing training institutions to refund fees?
In response to this phenomenon, Beijing stipulates that training institutions will refund all the fees in one lump sum according to the original channels within 15 working days; If the tuition fee is not refunded for half of the class hours, the corresponding fees will be deducted according to the proportion of the completed class hours, and the rest will be refunded in one time according to the original channel within 15 working days.
If a refund is made after half of the training course is completed, the training institution may not refund it. However, if the training institution cannot continue to provide services to consumers due to unilateral reasons, it shall refund the remaining fees in one lump sum according to the original channels within 15 working days.
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