As a pioneer, promoter and practitioner of IT services in China, Shenzhou Information has experienced the development of IT market in China and made fruitful exploration in the development trend and practice of IT service productization.
In 2006, it took the lead in exploring and advocating the productization and standardization of services;
In 2008, the official launch of the "Ruixing" service brand;
In 2009, he became the deputy head unit of the National Information Technology Service (ITSS) and the head unit of the operation and maintenance service standard;
On 20 1 1 year, version 2.0 of "Ruixing Service" was officially launched and won the "Product Innovation Award" issued by China Computer Users Association. IT is the only service product that meets the national IT service standards.
20 12 launched the brand of "Rui Xing Kuai", aiming at the rapidity, standardization, convenience and response of PC server hardware equipment. Nearly 30 years of experience in IT services has created a team of solution experts in various industries for Shenzhou Information. Shenzhou Information is good at finding problems quickly in complex business environment, and combining with rich practical experience in the industry, it helps users in various industries to provide effective solutions.
The Academy of Engineering is the core institution of information technology innovation and application in China, and constructs the whole information research and development system in parallel with the new technology research and development center and the information technology research and development center. The Academy of Engineering has set up several R&D centers in different industries, such as financial industry R&D center, government industry R&D center and digital city R&D center. , combined with rich practical experience and cutting-edge technology in the industry, provides precise and efficient solutions for different industries.
As a leading large-scale R&D institution in the industry, the research and development strength of the Academy of Engineering has been highly recognized by the state and the industry. It has hundreds of self-developed industrial application solutions and hundreds of independent intellectual property rights and software copyrights, and participated in the research and development of cutting-edge scientific and technological projects such as "863 Plan" and "Nuclear High-Foundation Project". In terms of software delivery, Shenzhou Information has built four domestic first-class large-scale software service delivery bases in Beijing, Xi, Chengdu and Wuxi. The R&D delivery base represented by Xi 'an integrates five functions: product center, solution center, customization center, test center and outsourcing data center, and is the largest and most advanced software development delivery base in China. With Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong and Xi 'an as the centers, Shenzhou Information has built a nationwide service network, passed the four-level certification of CMMI4, ISO20000 and ISO2700 1, achieved standardized software process management and quality management system, and ensured high-quality delivery. There are thousands of top software development teams in the industry.
In terms of service delivery, Shenzhou Information has established a perfect service system throughout the country, and promised to respond within 3 1 provincial capital within 2 hours. Shenzhou Information has hundreds of diversified technical talents, covering the national professional delivery network, and has obtained middle and senior technical certifications from dozens of mainstream IT vendors such as IBM, Cisco, HP, SUN, Microsoft and Oracle. In addition, Shenzhou Information has customer service tools with independent intellectual property rights, such as client IT system management tool-operation management center solution, service management scheduling tool -TOP system, customer service demand response and tracking tool -800 (400) customer service desk, expert analysis and diagnosis tool-knowledge management system, etc. The complete service management process and system have made Shenzhou Information the first enterprise in China to pass the ISO20000, the highest international certification for IT service process, and passed the ISO900 1 quality management certification for 10 years in a row, and electronically implemented management specifications such as ISO20000/ISO900 1, so as to realize traceability of service process, predictability of service results and controllable service quality. In addition, the talent management of Shenzhou Information Science System has established a scientific talent management and development system, such as post sequence management of technicians and post evaluation mechanism. /kloc-more than 0/000 technicians have passed the title evaluation of middle and senior engineers, and their service ability and quality have been comprehensively improved through service level-oriented knowledge accumulation, service effect-oriented job skills training, service result-oriented assessment and incentive design.