I bought a fake on Taobao. Want to return the goods, the store suddenly lost information. Can I return my things?

The transaction status of the transaction order is that the seller has delivered the goods, which may be a product problem or other reasons. At this time, buyers can apply for a refund. The specific operation process is: 1. Buyers enter my Taobao? Bought a baby ",you can apply for a refund in the dispute list. 2. Select the goods that I need to return, enter the amount you are willing to pay to the seller, and fill in the amount you are willing to pay to the seller. For example, your product 25 yuan, now you negotiate 20 yuan with the seller, then you fill in this 20 yuan, the seller pays the seller 20 yuan, and 5 yuan returns it to the buyer. If you want a full refund, you don't need to give the seller money, just fill in 0! (Reminder: When the seller agrees to the refund application, the amount you are willing to pay will immediately reach the seller's account, and the refund amount will be returned to your account); Finally, select the reason for the refund, enter the refund description and Alipay payment password, and click Apply for a refund immediately. Note: Don't choose "receiving goods" in the case of "not receiving goods" because of the seller's discount, which will lead to both money and goods being empty! 3. At this time, the refund status is that the refund agreement is waiting for the seller to confirm. Enter the refund details to view the specific refund details. Buyers can go to my Taobao >> This refund was found in the refund of the refund management application. Click View to enter the refund details page, where you can view the time reminder. If the seller fails to reply to agree or reject the refund application within the time limit, the refund application will automatically reach an agreement and enter the return process. At the same time, the seller can also enter my Taobao >> I found this refund in the refund management. Click View to enter the refund details page to process the buyer's refund application agreement. The seller can choose to agree or reject the refund application. 6. If the seller has no objection to the refund application, click Agree to the refund application, select the return address and enter the information for the buyer. After the operation is successful, the refund status will change to a refund agreement, waiting for the buyer to return the goods. 7. If the seller has any objection to the refund application, click Reject the refund application, enter the rejection reason, and complete the operation of rejecting the refund application. After rejecting the refund application, the refund status will change to the seller's disagreement with the agreement, and the buyer can conduct friendly negotiation again. If no agreement can be reached in the end, Taobao Xiaoer will intervene. 8. The refund status is changed to a refund agreement. After waiting for the buyer to return the goods, the buyer can click Return to the seller in the refund details, select the logistics company, and enter the waybill number and delivery instructions. If there are relevant shipping documents, it is best to upload them, which is conducive to the final settlement of the refund. Note: the buyer must complete the return operation within 15 days, otherwise the refund will be automatically closed. 9. After the return is successful, the refund status will change to that the buyer has returned the goods, waiting for the seller to confirm the receipt. Buyers can check the time reminder when entering the refund details page. If the seller fails to confirm the arrival of the goods within the time limit or has any objection to the return, the refund application will be automatically agreed and refunded to the buyer. 10. At the same time, the seller enters the refund details page and can choose to agree to the refund or refuse the refund. 1 1. If the seller has no objection to the return after receiving the return, click Agree to refund, enter the payment password, and the refund is successful. The refund amount will be returned to the buyer on 12. If the seller's parents have not received the return or have received the return but have objections to the return, click Reject Refund, enter the rejection reason, and complete the operation of rejecting the refund application. After rejecting the refund application, the refund status will be changed to the seller's disagreement with the agreement. Buyers and sellers should actively pay attention to the transaction timeout after the transaction is created to avoid unnecessary losses caused by the transaction timeout. Haodianpu navigation