What is the specific job of the customer service center clerk?

Clerks are grass-roots employees of the company, generally engaged in document processing. There are also many companies that divide employees, clerks and clerks according to their salaries, but there are also some companies that have high requirements for clerks and give them some power. Different companies have different work arrangements.

A, the guest service center clerk main work content is as follows:

1, master all incoming and outgoing calls and some calls required by guests to ensure continuity and efficiency of work;

2. Know how to control the telephone and hotel background music system;

3. Understand all the emergencies in the hotel and how to deal with them;

4. Accurately record all wake-up rooms and wake up guests accurately and timely;

5. Accurately charge the mobile phone and record the phone number;

6. Understand the overall framework of the hotel, the facilities, the leaders of various departments and the cooperative relationship between various departments;

7. Never eavesdrop on any phone calls;

8. Know the function of fax machine and be able to operate it;

9. Check the copier regularly to ensure the normal operation of the system;

10, to ensure the normal working order of the switchboard room and keep the working area clean and tidy;

1 1, no one else can enter;

12. If guests want to pick up their luggage, please contact the concierge.

13, classify all information and faxes for guests and ensure that all information and faxes are delivered to guests in time;

14. Provide the guests with as much information about the hotel and other local conditions as possible;

15, familiar with foreign currency exchange rate, financial market and flight information;

16. Perform other work and tasks of the switchboard.

Second, the guest service center clerk's job requirements are as follows:

1, female, aged 22-35;

2, high school, technical secondary school diploma, business or related professional certificate;

3. Have 1 year working experience in customer service or telephone switchboard;

4. Good image and temperament, warm and friendly, cheerful personality;

5. Good communication skills and English expression skills, clear thinking;

6. Strong computer skills, skilled use of Fidelio (the world's most famous hotel management system) and Opera (well-known hotel information system) system is preferred.