First, understand the delivery commitment of Tmall Supermarket
Tmall supermarket usually clearly marks the expected delivery time of goods on the product details page or during the shopping process, which is the delivery commitment of Tmall supermarket to consumers. Consumers should carefully check this information when purchasing goods, so as to have a clear basis for later claims.
Second, verify the delivery delay.
When consumers find that the goods are not delivered according to the promised time, they first need to verify the delayed delivery. You can check the delivery status through the order details page of Tmall Supermarket, or you can contact the customer service of Tmall Supermarket for consultation. After confirming that there is indeed a delay in delivery, consumers can start preparing to apply for compensation.
Third, apply for compensation.
Tmall Supermarket usually provides online payment application channels, and consumers can find the corresponding application entrance on Tmall Supermarket official website or APP. When consumers apply for compensation, they need to provide relevant information such as order number, delivery delay certificate and so on. After the application is submitted, Tmall Supermarket will verify it.
Fourth, wait for the processing result.
After submitting the claim, consumers need to wait patiently for the processing result of Tmall Supermarket. Tmall Supermarket will review the application within a certain period of time and give a compensation plan according to relevant policies. If consumers have objections to the results, they can appeal through the customer service channel of Tmall Supermarket.
Verb (short for verb) is compensated.
Once the compensation application is approved, consumers will get corresponding compensation according to the regulations of Tmall Supermarket. Payment methods may include cash return, coupons and other forms, subject to the policies of Tmall Supermarket.
To sum up:
On the same day, when the cat supermarket fails to deliver the goods according to the promised time, consumers can ask for corresponding compensation by knowing the delivery promise, verifying the delivery delay, applying for compensation, waiting for the processing result and obtaining compensation. The specific payment method and process should refer to the relevant policies and terms of service of Tmall Supermarket.
Legal basis:
Electronic Commerce Law of the People's Republic of China
Article 52 provides that:
E-commerce operators shall deliver goods or services to consumers in the manner and within the time limit promised or agreed with consumers, and bear the risks and responsibilities in the transportation of goods. However, unless consumers choose another express logistics service provider.
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 25 provides that:
Where an operator sells goods by internet, television, telephone or mail order, the consumer has the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods: (1) the goods ordered by the consumer; (2) Fresh and perishable; (3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online; (4) newspaper delivery. In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason. The goods returned by consumers shall be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer; Unless otherwise agreed between the operator and the consumer, such agreement shall prevail.