Aopu after-sales service, in order to better serve the welfare of the public and consumers, Aopu after-sales service provides a 24-hour service hotline for everyone. If you have any problems in your life, you can call the service hotline and contact the after-sales service to help you solve them. The living conditions are getting better and better, and the service will get better and better.
Aopu after-sales service 1
First, Op's service policy
Guarantee insurance policy
1, the whole machine is guaranteed for three years (two years for pinch plate and functional mask);
2. Lighting warranty: three months;
3. Warranty period of the repaired parts: three months;
4, with a valid purchase certificate to implement the national warranty.
Return and exchange policy
1. If the product performance is unqualified within 7 days from the date of sale, consumers can choose to return, exchange or repair it;
2. If the product performance is unqualified within 0/5 days from the date of sale, consumers can choose to exchange or repair it; 3. During the warranty period, products of the same model and specification can be replaced if they can't be used normally after being repaired for more than two times.
3. Service Commitment In order to show the attitude of being responsible to customers, Party A requires Party B to make a service commitment to customers: 1. The customer must answer the inquiry within five minutes; 2, technical consultation, processed within 2 hours, under special circumstances, reply to the user within 24 hours, if necessary, can ask for help; 3, daily installation, according to the time agreed with the customer on time;
4. Daily maintenance should be completed within 48 hours, unless otherwise agreed with the customer;
5. After the emergency (crisis) incident, after receiving the complaint, rush to the scene to deal with it at the first time.
Second, how to fix Op's broken lamp? Is anyone coming to fix it?
After contacting Op, they will call someone to repair it at home, but pay attention to the charges after the warranty period.
3. What's Op's customer service number?
Recommended answer: OPP customer service phone number:
400- 199- 1999
The above information has been certified by Baidu security and may not be updated in time. Please refer to official website information.
This paper introduces OPP's after-sales service policy, as well as OPP's maintenance telephone and maintenance policy. If there is something wrong with the aupu at home, you can call the after-sales service number and let the professional after-sales personnel come to repair it. If the maintenance period exceeds, you can also provide on-site service, but you need to charge a certain fee.
Op after-sales service 2 1, delivery service.
In other words, use your own company to deliver goods to customers. The staff involved in this service must pay attention to their attitude towards customers, and can't get angry with customers because they encounter difficulties (such as the goods are too heavy or the customers' houses are too narrow). ), and more attention should be paid to handling it with care, and it should not be left alone because it has been sold.
2. Install the service.
That is, shops or manufacturers send special personnel to install some goods that need to be installed in the use place for customers free of charge, such as TV sets, refrigerators, etc., and conduct on-site inspection.
3. "Three Guarantees" Service
That is, the goods are guaranteed to be repaired, replaced and returned within a certain period of time after sale. Sales staff and related service personnel should treat customers who need this service with understanding and sympathy. They should help each other patiently, find out the problems of the sold goods, and help repair or return them. They must not refuse the customer's request with the luck of "selling one and counting one". Some enterprises lend customers substitutes of certain products for free during the maintenance period, which can solve the problem that customers can borrow substitutes.
4. According to customers' requirements, goods can be packaged in a variety of ways, such as single commodity packaging, combined commodity packaging, small batch commodity packaging, gift packaging, etc.
5. Keep regular contact with customers.
Pay attention to collecting customers' opinions on goods and services and opinions and suggestions on ancient costume goods. The person in charge of the service point is going to visit the customer who has repaired the goods. If the customer suffers heavy losses due to commodity failure, the person in charge of the service point or the senior management of the enterprise shall personally come to the door to express condolences. In addition, you can also send someone to investigate and overcome the dissatisfaction with the existing products and their requirements and hopes, and understand the information of consumers' mentality and market demand.
In order to do a good job of after-sales service, it is best to establish the following two files: First, customer information, including customer's name, address, telephone number, product type and so on. Second, service information, including the products with blackened faults and their faults, the time to receive the customer's notice and dispatch maintenance personnel, the time to complete the work, the types of parts that need to be repaired and replaced, the damage situation and cause analysis, the customer's opinions on the products and services, and so on.
After-sales service is also a means to quickly feed back the opinions of consumers to the production department as a reference for improving products, thus further promoting sales. After-sales service doesn't have to wait until there is a problem with the goods sold, and then repair them after receiving the customer's notice. Instead, it can visit customers regularly to provide them with a strong sense of use.