I personally summed up my work in xxxx next semester, which gave me a deeper understanding of xxxx's work philosophy, working ideas and development direction, and also brought a very rare stage for my growth and development. Although I am not a formal employee of xxxx, I have always been strict with myself by the standards of formal employees, conscientiously implementing the principles and concepts of xxxx and implementing the working system of xxxx.
On xx, xx, I was fortunate to be a member of the complaint center. As a public security contractor, I began to learn about the public security industry from xxx. With the establishment of the public security sub-platform, the number of public security appeals has also increased exponentially, from 865 in xx to nearly 5,000 this year. At that time, I worked in the public security department, and I knew that everything I said and did represented the image of the people. I am very cautious in everything I do, always bearing in mind the purpose and concept of the people. In order to cooperate with the work of the Public Security Department, I wrote an analysis summary of 17.
Looking back on my work in the past year, I have made progress, but I know I still have many shortcomings and deficiencies to abandon:
First, the implementation of xxx concept is not in place. Xxx proposed in xxx? Profound, clear, coordinated and clean? I feel that my work is not deep enough, my understanding of the problem is superficial, and my coordination with various departments in Minxin.com is not good. This is also a direction for future improvement.
Second, it is not clear enough to grasp the laws and regulations of its own undertaking industry. This shows that my knowledge is still weak and my study is not sufficient. In the future, we should consult more leaders, learn from colleagues and consult more departments.
Third, innovation is not enough. In this innovative and energetic group and team, everyone is striving to complete the work and requirements of their posts. And I haven't done enough in innovation.
Combined with the new period, new tasks and new requirements of development, the responsibilities of the complaint center are put forward. Processing type? Where to? Interaction? The new concept of transformation not only brings a big stage to the organizer, but also puts forward higher requirements for the contractor. As the undertaker, I have been thinking about where the focus of next year's work will be. I think the public security work should be done well in the following aspects:
First, seize the highlights, vigorously publicize and interact deeply. Is it to focus on discovering the bright spots, outstanding achievements and typical experience in the handling of public security system demands, vigorously publicize and report the composite media that should be fully utilized, and further promote it? What is the most glorious thing to do for the people? The main theme, to further enhance the public security system to do things. Then take these highlights to interact with the public security department in various forms, and strive for the attention and support of the whole department.
For departments with outstanding achievements, you can invite top leaders or relevant leaders to be guests in the live broadcast room and interact with the top management. For example, Yingkou public security system checks every problem, analyzes and comments one by one, and then classifies all the problems, compiles them into a book and issues them to various departments for work guidance; Incorporate the results of handling people's demands into the annual performance appraisal, implement rewards and punishments, and directly exchange cash.
Third, grasp the combination of service and benefit. It should be said that composite media has brought a good service channel for government departments, but what should we find? Service? With what? Benefit? Business point, that is to say, use it? Service? Concept and? Market operation? From the perspective of combination, we can see the interactive works in the new period. Take public security work as an example. We can bring distinctive demands to magazines and World Information Weekly, transform them into valuable information through effective processing, let us interact with departments, let them gradually understand the role of magazines and information, and put our magazines and information? Push? Go out and realize the combination of service and benefit.
Fourth, the focus of the next step. With the establishment of public security sub-platform, the focus of our work is also moving down. As the undertaker of public security, we should not only stay in the original undertaking work, but also develop our own work with an open mind, transform it into analytical, research and professional, and bring all-round information integration and statistical analysis to the public security sub-platform. In the practical work of communicating with departments as the undertaker, I think the complaint center needs to be further improved on the original basis.
First, establish and improve the system of intimidation, retaliation and malicious complaints. I remember a complainant said in a return visit that the store operated by his family was fined 2000 yuan because of unqualified fire fighting. He felt very unbalanced and wanted to find a place to talk about it. Some people in Dalian were threatened by telephone because of online complaints, and some departments used public security technology to find the complainant's information. So they should have a perfect evaluation system.
Second, the standard of star rating. For the problems left over from history, the problems reflected by the complainant are seriously inaccurate or improper, and the problems that one department can't solve, I personally think that the star review should be appropriately relaxed. With the popularity of the people, more and more people will reflect some of the above personality problems, but if they do not meet the requirements of the complainant, it will affect the performance of the handling department and hit the intention of the department.
Third, establish a bonus system or evaluation system for transmitting data. In other words, if the department also brings first-hand information such as pictures, audio and video, it will get extra points. You can also adopt the year-end assessment system and give necessary economic compensation appropriately. This can better serve the news center.
Fourth, what does the undertaker want? Go out? . We should have more contact with representative, individual and typical questions. In view of the typical cases in this regard, we can go deep into the reality and deal with them together with the departments to turn the telephone return visit into a face-to-face interview. This can not only reflect that it will become a reality through the network platform, but also deepen the impression with departments and the masses.
Five, the undertaker should understand the laws and regulations of various industries. Take the heating period as an example. If you only rely on industry contractors to make complaints during this period, you will feel very tired. At the critical moment, the contractors can work together in Qi Xin, and the strength of the team is enormous. But if other contractors don't understand the policy, it will be difficult to grasp the correct star standard. Then you need to ask the undertaker to understand the laws and regulations of all walks of life. I think there are two ways: one is to invite industry experts to come and train; Second, the undertaker takes the lead, and the complaint center conducts business knowledge learning by itself.
6. The meeting with the complainant will continue. I think there are some good systems in the complaint center that can't be lost. Meeting the complainant and directly contacting the lovely people can not only hear the truest voices of the people, but also strengthen the people's understanding and affection for the people's hearts.
Seven, answer the policy through video. In the undertaking work of public security, it is found that some policy consultation problems often focus on several issues. For example, most of the problems of public security consultation focus on the settlement policy. I think for a period of consultation hotspots, industry experts can be invited to the live broadcast room, so that the masses can understand the relevant policies more conveniently and timely.
The above is my personal experience. The year is coming to an end, and I have learned a lot during this time. As the saying goes:? Be a man and learn to be grateful? On this day, I ended a year's work summary with gratitude.
20 1X annual large class personal summary of the kindergarten party branch in the next semester fully implements the spirit of the work conference of discipline inspection and supervision of Guangrao Education System Working Committee, adheres to the guidance of Scientific Outlook on Development, carries out in-depth efficiency building activities, and solidly and effectively promotes the work of building a clean and honest government. Strong quality inside, plastic image outside? Provide disciplinary guarantees. The work progress in the first quarter is reported as follows:
First, strengthen study and conscientiously do a good job in propaganda and education of party style and clean government.
The Garden Committee and the Party branch attach great importance to theoretical study, especially to the political study of all kindergarten teachers. Through the party member study meeting, staff study meeting and special organization life meeting, the spirit of higher-level documents will be conveyed in time, targeted measures will be put forward for the construction of a clean and honest party style within the scope of responsibility, timely rectification will be made, political study will be constantly standardized, practical results will be paid attention to, and education will be paid attention to, so that relevant central documents and the spirit of various meetings at higher levels will be conveyed in time, and political study will be deeply rooted in the hearts of the people. Hold a mobilization meeting of teachers' morality and style in the whole school in time, and actively organize teachers to learn all the contents of teachers' morality and style required by the local area by using the study time of party member on Monday afternoon and the study time of all the teaching staff on Wednesday afternoon, focusing on the study of teachers' code of conduct. Ten is not allowed? .
The second is to carry out in-depth activities of striving for Excellence and strengthen the construction of party organizations in kindergartens.
In 20 15, the party branch continued to carry out the activities of striving for excellence, strengthened the construction of kindergarten party organizations, and played the vanguard and exemplary role of party member.
First, we will continue to improve the system of keeping promises in party member. The Party Organization and party member reviewed the implementation of the commitment in 20 14 in combination with the completion of management and teaching tasks respectively, and formulated the commitment in party member in 20 15, made special exhibition boards for publicity, and the masses supervised the implementation of the commitment.
The second is to promote innovation and Excellence in a planned and targeted manner. At the beginning of 20 15, the establishment goal, promotion plan, evaluation method, establishment standard of advanced party branches and excellent party member standard were formulated, and the work was carried out according to the established plan and objectives.
The third is persistence? Based on the post, keep improving? Vigorously build a contingent of teachers, with party member teachers taking the lead? One-man gang? Teaching activities.
Fourth, carry out mass appraisal in party member. According to the requirements of the higher authorities, the "party member Evaluation Form of Mass Comment" was distributed to the faculty of the whole school. The teaching staff evaluated the Party organization and party member of the school with a serious and responsible attitude and the principle of justice. The satisfaction rates of Party organizations and party member are both 65,438+000%.
Fifth, earnestly carry out grassroots service activities for the people. Kindergarten is originally a grass-roots unit, and the leading group insists on shifting the focus of work and implementing the leadership contact point system. After the start of school, the leading group went deep into the designated contact departments, teachers and children, went deep into teaching, learned about people's feelings, solved people's worries and warmed people's hearts.
Sixth, create a strong campus catching-up learning atmosphere, make careful preparations, and actively carry out the activities of striving for Excellence.
Third, improve the level of running the park and promote the efficiency and moral construction.
This year, we will closely combine the actual situation of school education and teaching, and closely focus on? Be a teacher who is satisfied with the people and run an education that is satisfied with the people? Goal, and actively strive for municipal demonstration kindergarten:
First, the new semester will be carried out in combination with the activities of building teachers' morality and style? Create three Excellence? Activities, that is, strive for excellent teachers' ethics, excellent education and teaching quality, harmonious and beautiful campus environment.
Second, combined with the reality of education and teaching, the performance appraisal index system was formulated, and the attendance system and teacher management system were revised. Taking the opportunity of reaching the management standard, a relatively complete and scientific organizational management system and institutional system suitable for kindergarten management and promoting the construction of demonstration kindergartens will be formed.
Fourth, fully implement the responsibility system for building a clean and honest government and build a campus punishment and prevention system.
This year, school leaders paid more attention to the work of party style and clean government, incorporated it into the key work of kindergartens, further adhered to and improved the working mechanism of party style and clean government, and built a campus punishment and prevention system.
First, according to the actual situation of education and teaching, we signed the "Responsibility Letter for Building a Clean and Honest Party Style" at the beginning of the year, worked out a work plan for building a clean and honest party style, formulated opinions on responsibility decomposition for building a clean and honest party style, implemented responsibility decomposition, implemented responsibility assessment and strictly investigated responsibility, and implemented the building of a clean and honest party style? One vote veto system.
Second, continue to strictly implement the two-way supervision system in which deputy leaders are in charge of financial and personnel work and full-time leaders focus on supervision. Strictly implement democratic centralism, conscientiously implement the rules of procedure and decision-making procedures of party organizations, major financial expenditures, personnel appointment and removal, personnel adjustment, etc? Five times as big? Work, submitted to the Garden Committee for study.
Third, on the basis of hiring party and government supervisors such as party style and clean government, open party affairs, fees and infrastructure. In order to strengthen the construction of teachers' morality and style in kindergartens, three teachers' morality and style supervisors are specially hired to strengthen the construction of teachers' morality and style.
Iv. organize the construction of a clean and honest campus and the activities of introducing a clean and honest culture into the campus, advocate the awareness of clean and honest administration starting with dolls, incorporate the content of clean and honest administration culture education into the construction of kindergarten teachers' morality and style education system this semester, and actively create it by using publicity columns, blackboard newspapers, party affairs public columns, campus broadcasts and other carriers? Proud of honesty and ashamed of greed? And then what? Respecting teachers and teaching people? Campus atmosphere.
Fifth, actively promote the openness of party affairs and promote the construction of democratic politics in kindergartens.
This semester, kindergartens pay more attention to the openness of party affairs and garden affairs, and regard the implementation of party affairs and garden affairs as the key work to strengthen the construction of a clean and honest government in kindergartens, so as to close the relationship between the party and the masses and enhance the sense of ownership of teachers and students, making it an important measure to promote the democratic political construction in kindergartens. Running schools according to law and managing schools democratically are important forms to play the role of teachers and students in democratic decision-making, management and supervision. According to the requirements of superior leaders, formulate the implementation plan of party affairs disclosure, further improve the catalogue of party affairs disclosure, and standardize the procedures and contents of party affairs disclosure.
Continue to publicize the basic situation of kindergartens, the construction and use of funds, the prevention table of clean government risks, the operation chart of party and government power and other important contents, and change the contents regularly; Announce meeting minutes, appraising first and appraising titles at any time on the pages of party affairs public activities, expand the right of teaching staff to know and consciously accept supervision, so that the democratic atmosphere in kindergartens is strong and the construction of harmonious campuses is further sublimated.
I recommend it carefully.