2. Avoid the loss of customers and ensure the stability of customers: The customer data management module has the functions of inputting, registering and inquiring personal information of customers, avoiding the loss of customers caused by the flow of business personnel and accumulating customer resources.
3. Reduce expenses and operating costs: Through the use of IVR, a large number of repetitive and standardized services are processed by automatic voice as much as possible, such as inquiry and consultation, saving 30%-80% of labor costs.
4. Improve service quality and corporate image: by combining computer automatic service with manual service, we can provide users with standard, unified and comprehensive services, and can automatically establish and improve files for all customers, and also have automatic reminder function to improve the customer service quality and corporate image of enterprises.
5. Improve resource utilization and save office costs: The system adopts various strategies to optimize resources. Through multiple service platforms, more efficient and reasonable telephone resources and company personnel, information can be saved, transmitted, based and enjoyed quickly, accurately and efficiently, which can not only better serve customers, but also optimize manpower deployment and liberate more manpower.
6. Provide decision-making basis for avoiding service disputes: analyze the report data through the statistical data provided by the system, and provide a strong basis for enterprise leaders to make decisions such as product and business adjustment. In addition, the recording function of the system will record all service calls. In case of disputes with customers, it can provide effective and powerful legal basis. At the same time, it is also a good helper for the company to assess the service attitude of employees.