What are the responsibilities of the logistics customer service specialist? Below, I carefully collected a job description of logistics customer service specialist for everyone. Welcome to consult, I hope I can help you!
The first part: Job description of logistics customer service specialist 1, responsible for checking project business volume and assisting project quotation;
2. Be responsible for accepting customer orders: place orders according to customers' instructions and ensure the correctness of the instructions, and at the same time issue the instructions to relevant operation departments in time to ensure the timely circulation of goods and their arrival at the instruction place;
3. Check the inventory accounts of the project: make good contact with the warehouse, check carefully, send and feedback the daily inventory report to the customer in time, and keep in touch with the customer at any time;
4. Be responsible for exception handling: communicate with inquiry personnel in time to find out whether there are delivery differences and record them, and handle delivery differences and receiving differences in small warehouses;
5. Be responsible for supervising and coordinating the handling of abnormal conditions of the project;
6. Be responsible for the production and timely submission of project customer reports;
7. Be responsible for the arrangement and coordination of the project arrival work, and timely issue arrival instructions and notices to relevant departments for operation;
8, after the completion of the main work, actively assist other colleagues in the customer service department to complete the corresponding work, and obey other work arranged by the project;
9, responsible for following up the project customer returns;
10, responsible for customer complaint acceptance and feedback, good internal and external communication.
Part II: Logistics Customer Service Specialist 1 Job Description. Strictly abide by the company's regulations on material circulation;
Second, establish, improve and implement the company's logistics management system and related workflow;
Third, plan and design the company's logistics, supply chain operation mode and logistics distribution network;
Fourth, formulate guiding policies for the construction and evaluation of logistics channels;
5. According to the product development progress, organize the review, formulate the material demand plan at each stage of product development and supervise the implementation;
6. Organize the formulation of the overall material budget for product development projects, monitor the use of materials in the actual development process, and analyze the conformity of the material budget;
Seven, responsible for delivery, distribution, handling and other logistics work;
Assist the warehouse manager to sort out the warehouse and count the goods; Contact the transportation company to deliver the sold products timely, accurately and safely every day;
Nine, the sales staff has opened up new customers, and the logistics should immediately find a safe and reliable transportation company with reasonable freight;
X. Assist customer service in packaging, delivering and receiving repaired defective parts;
XI. Track the freight situation and check whether the goods sent to customers the day before have arrived every day;
Twelve, cooperate with the warehouse safety work, ensure the smooth flow of fire exits, just in case;
Thirteen. Seriously and timely complete other temporary work arranged by the company leaders.
Part III: Job Description of Logistics Customer Service Specialist 1. Have a strong sense of ownership, be able to obey the arrangement of superior leaders, and the interests of the company are above everything else;
2. Be familiar with the location and contact information of the logistics company, which knows and records the best price and service policy of the corresponding destination in writing;
3. Ensure that the pick-up and drop-off goods are safe and complete and easy to transport and store;
4, in strict accordance with the workflow to perform the work;
5. Be responsible for the daily settlement of the daily logistics diary, as well as the standardized filling and filing of relevant documents, and accept the inspection of superiors at any time;
6. Be responsible for keeping the logistics vehicles clean and undamaged;
7. Pay attention to teamwork, support and help each other with colleagues, make progress together, and put an end to bad behaviors such as going its own way;
8, strengthen learning, improve ability, to ensure no logistics accidents;
9. Dare to reflect problems, find things that are not good at work, and dare to report to superiors;
10, strictly abide by the company's employee manual.
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