What are the requirements for telephone customer service?

Telephone customer service is a convenient and quick way for customer service personnel to communicate and maintain with customers by telephone on behalf of the company.

Telephone customer service requirements:

1, Mandarin is clear and fluent, with sweet voice, good logical thinking and communication skills, and strong flexibility;

2. Have a good sense of service, good emotional management and pressure resistance, and be able to adapt to the work arrangement of shift (including night shift);

3. Strong learning ability, good at teamwork, good at finding problems in work and putting forward suggestions for improvement;

4. Have good professional quality, be able to adapt to changes quickly, have good pressure resistance and self-emotional control ability, and adapt to the work arrangement of shift (including night shift);

5. Have a strong sense of collective honor and teamwork spirit, work conscientiously and responsibly, be good at finding problems and actively put forward suggestions for improvement.