The service hotline 12345 is set up by local municipal governments in different ways, including telephone 12345 and network 12345.
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
Legal basis: Article 2 of the Regulations of People's Republic of China (PRC) Municipality on the Openness of Government Information.
In order to ensure citizens, legal persons and other organizations to obtain government information according to law, improve the transparency of government work, promote administration according to law, and give full play to the service role of government information in people's production and life and economic and social activities. Promulgated in the State Council, People's Republic of China (PRC) on April 5th, 2007 and effective as of May 6th, 2008.