Jingdong Express's 24-hour manual customer service phone can't get in.

On February 7th, 65438, I bought sea crabs, shrimps and other seafood products with 520 yuan in Wenchang, Hainan, and then sent them to JD.COM's agent for mailing. The place of receipt is Zhengzhou. The courier agency requires the seafood to be frozen in the freezer 1 day before mailing, and the courier fee and freezing fee are charged. 12 1 yuan. On February 9th, 65438+,the courier showed that it had been sent, and it was transferred to Wuhan at 0 10 in the morning, and then it was left standing for four days. It was sent from Wuhan to Zhengzhou on June 4th, 65438, and arrived in Zhengzhou on June 6th. My communication with JD. COM: From 1 1, I called JD.COM to urge the bill until 14 failed, and 15 offered to refund the courier fee. The courier was refused. JD.COM always used the word "I'm sorry" and never answered. He kept saying that he would call back as soon as he knew the situation, but he never called back. The only time I called back was 12 at 09: 54 am on June 6, asking me to provide the relevant vouchers. After that, there was no news. At present, there is still no news of JD.COM on February 26th, 2006 1 22 years. There is no reply, no handling, and I can't get through manually. I haven't asked for a refund or how to handle the problem.