2. Support services, providing epidemic prevention assistance, life assistance and other support services for poor groups such as low-income residents, destitute people, left-behind elderly people, widowed elderly people, elderly people living alone, children in distress and severely disabled people with special difficulties.
3. Online consultation service, collecting and sorting out the real and feasible knowledge and information on epidemic prevention and control, and providing online services such as information consultation, knowledge propaganda, psychological counseling and emotional counseling for residents who have emotional influence and psychological fluctuation due to the epidemic.