The establishment of IT service management system has become an indispensable and important mechanism for all kinds of organizations, especially financial companies, telecommunications industries, high-tech industries and other organizations to manage operational risks. Satin O20000 provides a reference framework for IT managers to manage IT services, and the perfect IT management level can be demonstrated through certification.
O20000 focuses on managing IT problems through IT service standardization, that is, classifying IT problems, determining their internal relations, and then planning, implementing and monitoring according to service level agreements, emphasizing communication with customers. The standard also pays attention to the system's ability, management level, financial budget, software control and distribution required when the system changes.
"O20000 certification" means that the information technology service management established by the organization conforms to the ISO20000 standard, thus passing the ISO20000 certification.
Scope of application of ISO20000 certification
ISO/IEC20000 is the standard of management process system. ISO/IEC20000 certification is applicable to IT service providers, whether internal IT departments or external service providers. Obtaining ISO/IEC20000 certification means that IT organizations providing services have sufficient management control over these management processes defined by ISO/IEC20000. The so-called process management control here includes the following five points:
① Understanding, use and explanation of process output
② Understanding and control of process input
③ Formulate and implement the measurement mechanism of process efficiency.
(4) Make process improvement plan, measure and review the improvement results.
⑤ There is objective evidence to prove that it is responsible for the function of the process to make it meet the requirements of ISO20000 standard.
To obtain ISO20000 certification, IT service organizations must prove that they can carry out the above management control over all the five groups and thirteen processes involved in the standard. ISO/20000 system summarizes the best practices of this process and can be applied to organizations of different sizes, types and structures. The best practice requirements of service management process will not change due to different organizational forms.