Taobao's failure to return messages will lead to the loss of customers, and the store will not be punished, nor will it reduce the weight of the store.
How to deal with the situation that Taobao customer service does not reply?
We need to analyze specific problems, because there are various reasons why customer service does not reply, and the handling methods are of course different.
1. The human customer service was not contacted.
This is the most common situation at present.
In order to better serve merchants, Taobao has launched a robot function, which can replace manual customer service to some extent.
As long as the frequently asked questions are well edited, we usually go to the store for consultation, and the robot is the first to reply to the information.
One disadvantage of this function is that robots are not as resourceful as real people. If we ask questions carefully, robots can't answer them.
At this time, the customer service will not reply and ignore people.
At this time, as long as we input: manual customer service, there will be real customer service to help take orders.
2. There are too many customer service receptionists, or something is temporarily not in front of the computer.
Some big shops have a large number of inquiries and a limited number of customers, so the reply will be slower.
People have three emergencies, and customer service will not sit still in front of the computer all day.
If the customer is temporarily away from the computer, you just come to consult again and can't reply in time! If it's a bigger store.
This situation usually won't last long. The customer service will come back in a few minutes or ten minutes, and will reply when you see the information.
There are also some small shops that have no professional customer service and part-time shopkeepers, and may not reply to information in time.
Generally, if the customer service ignores people, you can wait patiently for a while. If there has been no reply, it is recommended to consider changing to another store.
3. There is something wrong with the professionalism of customer service, and I deliberately don't reply.
This kind of situation is generally rare. According to the normal situation, both the seller and the customer service invited by the seller should receive the buyer's consultation.
After all, for customer service, it is their job to get more commission and improve their performance if they can clinch a deal at that time.
However, some customers have no professional quality, or the store training is unqualified. They reply to information to see their mood, or see that customers have no intention to buy, especially when dealing with after-sales problems.
As buyers, we can all feel this situation. Although the text is cold, it is intuitive, and the intention opposite the computer can probably be guessed.
In this case, it is recommended to go directly and choose other stores to buy.
If it is the communication of after-sales problems, it is recommended to contact Taobao Xiaomi directly to reflect the situation.
If it is an after-sales problem, contact customer service, and the customer service has not replied, or deliberately does not solve the problem, you can prove and complain to Taobao's manual customer service.
If you have problems shopping on Taobao, you can go to Taobao customer service for consultation.