12329 housing provident fund hotline function:
7×24 hours to provide housing provident fund account inquiry, personal loan monthly repayment amount reservation and inquiry, self-service business consultation. Manual consultation service: 7 days a week, 8: 00-22: 00 every day (except statutory holidays stipulated by the state), providing manual services such as housing provident fund, housing subsidy, housing sales, public maintenance funds, commercial housing special maintenance fund policy business telephone consultation and business inquiry.
12329 housing provident fund hotline service scope:
1, personal business consultation
Personal business consultation mainly includes policy and operation process consultation such as housing provident fund deposit, housing provident fund withdrawal, housing provident fund loan and housing provident fund repayment; Personal account information verification; The provident fund business in Shanghai accepts the address inquiry of outlets, etc.
2, the unit business consulting
Unit business consultation mainly includes unit information check, unit account opening, unit account cancellation, unit change, unit deposit, unit employee transfer, unit provident fund online business processing system function, unit provident fund online business processing system operation and unit provident fund online business processing system failure.