Did nucleic acid test but the result didn't come out, can I go to the municipal government affairs center to handle affairs?
The nucleic acid test results haven't come out yet. What should I do if the health code is always yellow?
What should I do if I receive a text message informing me that there is a time-space intersection with the confirmed case?
During the epidemic
In case the 12345 hotline is disconnected.
You can also pass
"Haikou 12345" WeChat official account
Independent exploration and reflection on the problem
Please keep this user guide.
0 1
Epidemic prevention information query
1. Open information query-epidemic prevention information query and enter the column.
_ Regarding the policy of entering the island, you can inquire about the policy of entering the island, and the relevant epidemic prevention policies can inquire about the policy of leaving the island, the national high school risk zone, Hong Kong and Taiwan, and overseas. You can view the nearest nucleic acid sampling point in the Detection Map, and enter your mobile phone number or ID card in the Nucleic Acid Report section to view the detection results. During the epidemic period, the amount of detection is large, please wait patiently.
_ "Consultation Hotspots on Epidemic Prevention and Control" has collected hot issues of public concern and answered your confusion.
02
Autonomous service
1. Pay attention to "Haikou 12345" WeChat official account.
2. Click on the service to find the government-real name authentication, and fill in personal information according to the prompts.
After real-name authentication, you can fill in claims independently, and it is also convenient to inquire about the progress of individual claims.
(Note: After submitting the confirmation, if you are prompted that "the mobile phone number is inconsistent with the user's mobile phone number bound with the ID card", it means that the ID card number you entered has been bound with other mobile phone numbers. You can contact Haikou hotline 12345 for feedback. )
Fill in the complaint independently and accept it by special personnel. You can complain, consult and make suggestions, fill in the content of the appeal, the address of the incident and the photos of the problem and submit them. Haikou hotline 12345 will accept your complaint as soon as possible.