1. Contact Cat Eye Customer Service: You can consult Cat Eye Customer Service through Cat Eye Platform Customer Service Hotline or online customer service channel to solve the ticketing problem. They may ask you to provide the order number, the information of the ticket purchaser and other related information, so as to inquire and solve the problem.
2. Re-purchase tickets: If the customer service can't solve the ticket problem, you can try to re-purchase concert tickets on the cat's eye platform. Please be sure to confirm the time and place of the performance, as well as the type and quantity of tickets before purchasing tickets.
3. Contact the performer: If the performance you buy has a specific performer or venue, you can try to contact them to find out if there are other ticket purchasing channels or solutions.
No matter which solution you choose, I suggest you contact the relevant parties as soon as possible, so as to solve the ticket problem in time and avoid missing the concert time.