1. Nervous visitors will use a lot of small gestures, be quiet, stutter or incoherent;
2. Defensive or closed visitors will cross their hands or legs, such as setting obstacles for consultants;
3. Shy visitors bow their heads when talking;
4. A frightened visitor may whisper, look away, or make a gesture of closing the door;
5. A visitor who feels comfortable and safe leans against the visitor, and his voice is full of vigor and vitality;
6. Too much eye contact is as defensive or anxious as too little eye contact, and both styles will make people inaccessible.
7. Interruption is a particularly distracting behavior; Records will reduce the counselor's attention to visitors;
8. Silence can be used to convey empathy, warmth and respect, and give visitors time and space to speak; But when visitors don't trust the counselor, silence is also a challenge;
9. Tone, language style and spatial distance will have a chemical effect on the relationship between consultation and interview;
10. Concentration and listening are the basis of learning all counseling skills. When the consultant focuses on the visitors, TA will feel valuable and worth listening to.