Airport security inspection refers to a personal and baggage inspection item that passengers on civil aircraft must accept before boarding, and it is also a necessary measure to ensure the safety of passengers and the flight safety of civil aircraft in the air.
Chapter 1: Essay on Airport Safety Education Over the past year, under the direct guidance and care of the airport party committee and company, I have made some progress in political thought, study and work, labor discipline and life, which are summarized as follows:
I. Ideological and political aspects
Can actively participate in the political study and training organized by the company. Through study and training, I have improved my theoretical level, recognized the excellent situation, defined my personal goals, and actively moved closer to the Party organizations, hoping to become the glorious party member of China and China at an early date. The sole purpose is to better serve the cause of the Party and serve the people wholeheartedly. In order to achieve this goal, we must strengthen the study of Deng Xiaoping Theory and Theory of Three Represents. Eight honors and eight disgraces? As a basis for doing things. Under the guidance of the correct theory, we have the direction, motivation, continuous progress, continuous good results, and a satisfactory answer to the party and the people.
Second, study and work.
Study is for a better job. To do a good job, we must constantly strengthen our study. Especially in an era of knowledge explosion, all kinds of new knowledge, new technologies and new management models are constantly emerging, and the frequency of knowledge updating is getting faster and faster. Only by consciously learning and constantly updating the knowledge structure can we better meet the needs of communication and navigation, and at the same time actively participate in various business trainings and continuously accumulate work experience. Apply what you have learned to your actual work, so as to ensure the smooth progress of your work. If you are content with the status quo, do not strive for progress, but just try to cope, it will cause irreparable losses. Get a foothold in the work? Safety is more important than Mount Tai? Safety is the basic guarantee and solid foundation for the development of the group company. Paying attention to safety stems from our respect for life and our responsibility to society and the country. Only by implementing various safety guarantee systems at work and observing work discipline can aviation safety, business safety, asset safety and information safety be guaranteed, and the healthy body of group enterprises be cast; With what? There must be a teacher in a threesome. Be considerate, put an end to conceit and self-care in work, learn from others' strengths to make up for others' shortcomings, unite colleagues to do a good job together, and establish a sincere, friendly and dynamic harmonious team; Use? Innovation? Thought guides practical work, and innovation is an inexhaustible motive force for the development of enterprises, and it is also the source of eternal vitality and vitality of group companies. In the maintenance of communication and navigation equipment and facilities, we should be good at thinking and doing things quickly, think what others dare not think, and use ways and means that others dare not use to improve the average failure time of equipment and improve the maintenance ability of equipment. At the same time, it also saves a lot of maintenance costs and time for the company (we were rewarded by the company for dealing with the failure of DVOR lighthouse with our colleagues); Strictly abide by labor discipline at work, go to work on time, and never appear absenteeism or string posts. While ensuring the completion of their own work, they also solve problems for them and pass on their knowledge and skills to others without reservation for common progress.
Three. Life and labor
? Honesty is better than life? Be sincere-oriented, put faith first, travel around the world with sincerity, and you can't move without sincerity. Sincere and modest in life, living and studying with colleagues. Living within our means, living simply and abstaining from extravagance have always maintained the essence of workers. Actively participate in all kinds of voluntary labor (mowing grass, cleaning public health, etc.) organized by the company. ), never remember personal gains and losses, do what you can, solve problems that you can solve, and constantly strengthen personal execution.
Over the past year, I have achieved: loyalty to the company, honesty to colleagues and sincere service to passengers. However, I still have some shortcomings, mainly because my study is not deep enough, my political acumen is not strong enough, and my writing skills are not solid enough, which needs to be further improved and improved in my future work.
Article 2: Short essay on airport safety education Any occupation serves human beings or others indirectly or directly, but the service objects and service levels are different, and the essential requirements for service quality are the same. At present, it is generally believed that service quality is customer satisfaction and peer recognition. To make customers satisfied and recognized by peers, it is by no means a simple smile, polite language and post-event handling, but more importantly, the quality of work beforehand.
Any occupation serves human beings or others indirectly or directly, but the service objects and service levels are different, and the essential requirements for service quality are the same. At present, it is generally believed that service quality is customer satisfaction and peer recognition. To meet the recognition of customers and peers, it is by no means a simple smile, polite language and post-processing. What is more important is the quality of preliminary work and the quality of export products. The core content of the security inspection I am engaged in is to ensure safety. The products we export are safe, and the most important measure of the quality of security inspection service is safety. So how can we improve the service quality and reflect the maximum value of security inspection?
I think: first of all, we should realize the importance and key of service quality. If the service quality is excellent, the satisfaction of the parties will be high, and their mood will be comfortable, so as to cooperate with the security inspection harmoniously and happily; On the other hand, if the client's satisfaction is low and his mood is low, he will feel disgusted, antagonistic and even hostile, which will interfere with the security inspection. On the surface, our service quality will affect the image of security inspection. At a deeper level, it will shake the foundation of security and the consequences will be irreversible. Therefore, we must constantly improve the quality of service, ensure safety with high-quality service and win reputation.
Secondly, we should have professional ethics and character of being dedicated and loyal to the enterprise. Without these two qualities, it is impossible to provide high-quality services; Without these two qualities, you will be unwilling to make progress, perfunctory and muddle along; Will be listless, irresponsible, careless and make mistakes constantly; Will affect unity, cooperation and image. Therefore, in order to consciously and continuously improve the quality of service, the network must have these two qualities.
Third, we must have a sense of the overall situation and a good attitude. Only when you have a sense of the overall situation will you truly realize the importance and necessity of service quality; Only with a sense of the overall situation will we actively consider others and services; Only with the awareness of the overall situation can we consciously improve the quality of service. Only when you have a good attitude will you realize the importance and indispensability of your position; Only with a good attitude can we think that providing quality service to others is a good moral character, a kind of mutual cooperation and a kind of respect between people; Only with a good attitude can we realize that providing quality service to others is a kind of enjoyment and happiness.
Fourth, strengthen study, improve quality, sum up experience and pay attention to art. Only by continuous learning can we improve our professional quality and provide customers with error-free quality services. Only excellent personal qualities can win the trust of customers; Only in this way can we improve customer satisfaction and recognition.
Without excellent business knowledge, no matter how good the attitude and passion, customers can't be satisfied. In every service, we should be good at summing up experience and improving the artistry of service. Paying attention to artistic performance makes the parties feel comfortable and satisfied, which requires careful consideration, good experience, constant empathy and understanding of other people's situations and difficulties.
In order to satisfy the passengers, I must provide quality service. In order to ensure air defense safety, let's work together to create quality and build an indestructible quality cornerstone for security inspection.
In order to further build a long-term mechanism of service management, comprehensively and accurately analyze the development and implementation of various service guarantees in Kunming Airport in 20 15, sum up the experience of special rectification of service quality, and better carry out the service work in 20 15, Kunming Airport held a service quality management committee in February of 20 15+23. The meeting was presided over by Zhang De 'an, deputy general manager of Kunming Airport. Leaders of Kunming Airport, Airport Management Department of the Group, relevant leaders of member units of Service Quality Management Committee and liaison officers attended the meeting.
At the meeting, Tian Xianjiang, director of the Office of Kunming Airport Service Quality Management Committee, commented on the development of major service work in 20 15, analyzed the problems and deficiencies in service work, and put forward the service requirements for 20 15. Vice President Ma Yi read the Notice of Kunming International Airport on Commending Advanced Units for Special Improvement of Service Quality in 20 15, and commended five advanced units, namely Kunming Airport Operation Management Center, Security Department, Information Technology Center, Aviation Security Department and Yunnan Airport Ground Service Co., Ltd., and General Manager Wei Jianguo awarded medals to the advanced units. Member units of Kunming Airport Service Quality Management Committee signed a letter of responsibility for service quality with General Manager Wei Jianguo, which divided the target responsibility of Kunming Airport Service Management into member units.
Finally, General Manager Wei Jianguo made a service report for 20 15 on behalf of Kunming Airport Service Quality Management Committee. General Manager Wei Jianguo analyzed the service status of Kunming Airport based on the service work of 20 15 years, and asked all departments to enhance their sense of hardship, deeply understand the importance of doing a good job in service, decompose and implement the service quality responsibility system in combination with the objectives and tasks, strengthen supervision and inspection, innovate service measures and deepen service work. Chengxin airport? Create and improve the comprehensive service support capability of the airport to prepare for the transition of the new airport. At the same time, general manager Wei Jianguo hopes that all airport staff will make persistent efforts? Customer orientation and service orientation? It has made great contributions to creating a safe, honest, comfortable and warm service environment and creating a window image of Yunnan aviation tourism.
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