1. Confirm account information: Make sure that the account information (such as name and ID number) you entered is accurate. Alipay's electronic account book is related to your real-name authentication information, so it is very important to ensure that the input information is consistent with your real-name authentication information.
2. Customer service consultation: If you encounter difficulties or can't find relevant information during the inquiry, you can contact Alipay customer service for help.
3. Real-name authentication check: Ensure that Alipay account has completed real-name authentication. If the account fails to pass the real-name authentication, it will lead to the situation that the electronic account book cannot be queried.