1, specifically, online problem solving is to provide technical advice to solve simple faults through telephone service hotline; Emergency information delivery provides information delivery and file delivery services in an emergency; Driving medical rescue provides online medical consultation and medical referral services for customers during driving; Roadside maintenance services include tire replacement, charging, oil transportation, water delivery and other mechanical maintenance, and the time does not exceed 30 minutes. Emergency towing service is to provide free towing service for non-accident vehicles within the range of 100 km and accident vehicles within 50 km when the customer's vehicle cannot run normally for some reason. Distress rescue service is to provide professional rescue service according to the actual situation when customers' vehicles encounter road wells, ditches, rivers, ditches, rollover or other unforeseen circumstances.
2. In recent two years, China Pacific Insurance has actively implemented the strategic transformation of "customer demand-oriented" and devoted itself to "paying attention to customer demand, improving customer interface and enhancing customer experience". Since its establishment on June 5438+ 10 last year, Pacific Property Insurance Customer Club has successively launched personalized value-added services such as driving Hui You and drunk driving to meet the needs of middle and high-end auto insurance customers. The comprehensive upgrade of national free road rescue, medical rescue and other special value-added services is a beneficial exploration for Pacific Insurance to provide value-added services to more customers. At the same time, China Pacific Insurance promises to continue to provide customers with regional and personalized value-added services such as drunk driving and vehicle inspection.