What are the responsibilities of the e-commerce operation assistant?

E-commerce operation assistant is responsible for assisting daily operations: collecting information, checking shop problems,

E-commerce operation assistant is responsible for assisting daily operations: collecting information, checking shop problems, updating products, optimizing product titles, making reports and managing inventory. So what? Come and have a look with me.

Tisch

Responsibilities:

1, responsible for answering customers' inquiries online and giving reasonable guidance to facilitate the completion of sales orders;

2. Be responsible for confirming customer information and order information, answering customers' questions timely and accurately, and using civilized language in the process of answering;

3. Responsible for maintaining and managing the customer base of each platform;

4, timely and effectively do a good job of customer return visit;

5. According to the task assigned by the supervisor, complete the B2B big customer order sales task;

6. Pay attention to the orders showing abnormal logistics in the background every day, do a good job of tracking them, and find problems before customers;

7. Assist the operation specialist to complete the order.

Requirements:

1, college degree or above, more than one year experience in e-commerce customer service;

2, sweet voice, good image temperament, can achieve blind typing, the speed is not less than 60 words/minute;

3. Communicate with customers before and after sale through online communication tools;

4. Answer customers' difficult questions in time and have a strong sense of service;

5. Diligence, patience, enthusiasm, cheerfulness, strong communication skills, strong learning ability and strong pressure resistance.

6. Track and maintain new and old customers to increase customer stickiness;

7. Experience in old customers and WeChat marketing ideas is preferred.

extreme

Responsibilities:

1, daily store order processing;

2. Responsible for uploading or deleting products; Improve and optimize the list to maintain the stability and health of platform accounts;

3. Make product marketing plans, analyze the main keywords of products, make promotion and activity plans, and be responsible for market research and analysis of products;

4. Collect and analyze the current market situation and competitors' situation, make sales plans and make regular statistics on sales materials;

5. Familiar with the operation process of each sales channel and the data analysis of website operation indicators, and have certain website planning ability;

6. Optimize the store promotion mode, improve the click-through rate, page views and conversion rate of the store, and complete the store sales performance;

7. Timely record the changes in the laws of various activities and count the effects of daily activities; Do a good job in daily registration of various platform activities and tracking, evaluation and management of various activity processes;

Qualifications:

1, need to have more than one year of B2C digital experience, preferred;

2. Be actively familiar with consumers' shopping habits and marketing promotion methods;

3. Experience in digital 3C sales of other cross-border e-commerce platforms such as shrimp skin, open air and Yahoo is preferred;

4. Have good psychological quality and be able to work under strong pressure;

5, familiar with the use of office series software, fast typing, master the basic skills of Photoshop;

Tisso

Responsibilities:

1. Publish products, including processing product pictures and editing titles.

2. Handle in-store letters, order information and after-sales disputes.

3. Assist the supervisor in store operation management, such as statistical data and setting marketing activities.

4. If you work hard, have a positive attitude and are smart and diligent, you can be trained as a reserve operation specialist.

Requirements:

1, college degree or above, basic English reading and writing skills are sufficient, and oral English is not required.

2. Relevant working experience in cross-border e-commerce industry is preferred;

3. Excellent fresh graduates, those who have no relevant experience but are interested in engaging in cross-border e-commerce industry can also be considered.

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Responsibilities:

1. Be able to make suggestions on the operation and marketing activities of online stores and plan the promotion plan of stores and products;

2. Understand the sales situation of the store, assist the operation management and analyze the sales target of the store;

3. Accurately transmit the activity information to the product, customer service and design departments;

4. Supervise the implementation of activities and make timely modifications and adjustments;

5 marketing activities, transactions, commodity management, competitors and other information reports;

6. Analyze and sort out the industry data of the company's existing products and intentional products;

7. Maintain the product information of the e-commerce platform.

Requirements:

1. College degree or above, major in e-commerce, computer, marketing and related fields * * *;

2. Experience in Taobao shop operation is preferred, and excellent fresh graduates can be considered.

3. Be familiar with the operation mode of e-commerce and have a certain understanding of the company's products through training and assessment.

4. Diligence, unity and cooperation

chapter five

Duties;

1. Develop online sales potential with strong offline sales force, and assist in online channel operation, planning and other marketing work;

2. Product innovation and maintenance, customer service and data analysis;

3. Implement and optimize online and offline through marketing;

Qualifications:

1, familiar with online sales such as Taobao and JD.COM or other new online sales operations;

2. Have certain knowledge of network operation and strong learning ability;

3. Positive team spirit;

4. Familiar with graphic design software is preferred;

5. Proactive work;