On July 10, China Petrochemical Customer Service Center officially opened the 95388-0 manual service, and the customer service system that was put into operation simultaneously realized the online acceptance and unified management of customer service information, which marked that the customer service capability of China Petrochemical Company reached a new level.
The manual service of 95388-0 mainly involves chemical sales, lubricating oil and easy customer service, and the oil sales business is temporarily transferred directly to the oil sales customer service center for processing. The opening of manual service provides a more convenient channel for customers to solve problems. If you have any questions, complaints and suggestions about China Petrochemical's products and services, you can call 95388-0 for help.
According to 20 17 plenary meeting of network security and informatization leading group of group company, "Do a good job in promoting and using unified customer service hotline (95388). Strive to use 2~3 years to transfer all the customer service of China Petrochemical Company to "95388 hotline", and decide to establish the customer service center of China Petrochemical Company based on lubricant company.
After careful preparation, in February this year, the group company organized experts to check and accept the center, and in March, China Petrochemical Customer Service Center was formally established.
The opening of China Petrochemical's manual service will better play the role of customer service center as a bridge between enterprises and customers, continuously improve the service quality and establish a good brand image of China Petrochemical.