Make corresponding reply and acceptance.
The specific responsibilities of the customer service specialist depend on the specific position, as follows:
(1), financial customer service
1, accept customer inquiries, record customer inquiries and complaints, and give customers feedback according to the corresponding process;
2. Be able to find the needs and opinions of calling customers in time, and record and report them;
3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
4. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement;
5. One-stop solution to customer needs, providing customers with a full set of consulting and card purchase services.
(2), network customer service
1, communicate with customers through internet chat tools to promote sales;
2. Respond to telephone consultation and network consultation;
3. Accept telephone orders and online orders, and process orders;
4. Visit and maintain customers and service orders;
5. Record and summarize the consultation events, analyze them in time and feed them back to the superior supervisor.
(3), e-commerce customer service
1, responsible for the communication between the company and bank customers, and handling the demands made by bank customers;
2. Responsible for bank order management;
3, responsible for communication with the company's product department;
4, cooperate with the department manager to complete the corresponding work.
(4) Navigation customer service
1, responsible for the daily monitoring and management of the monitoring and management platform;
2, vehicle equipment ID and other related information input, SIM card management;
3. Be responsible for the training and support of the company's software monitoring system and hardware equipment;
4. Be responsible for the daily operation and maintenance management technical support, online question answering and training of the company's software monitoring platform;
5. Be responsible for tracking and supporting the daily testing technology of GPS vehicle-mounted equipment and monitoring system platform of new customers of the company;
6, responsible for the company's customer service telephone answering processing, technical answering;
7. Be responsible for the daily management of the company's system platform system (database backup, daily upgrade and maintenance during the service period);
8, responsible for the scheduling of engineering installation personnel, management and coordination of engineering construction.
(5), online shop customer service
1, online customer service of the company's online trading platform;
2. Pre-sales support: product introduction, guiding and persuading customers to reach a deal;
3. Sales tracking: tracking the production, delivery and logistics status of customer orders;
4. After-sales service: handling customer feedback, returning goods, handling complaints, etc.
Qualifications: Generally speaking, the qualifications of an accounting specialist are as follows:
1, experience in customer service and telemarketing is preferred, diligent and dedicated, with strong sense of responsibility and clear thinking;
2, standard Mandarin, articulate, understand consumer psychology, strong language skills, good at communication;
3. Clear mind, quick thinking, good sense of sales and service, patient and meticulous work;
4. Good personality, patience and responsibility, good health and long-term stability in work;
5. Teamwork spirit, basic computer skills, and experience in online sales or telemarketing are preferred;
6. Proficient in computer use, typing speed is above 50 words per minute, familiar with office software and network tools.