: meet and introduce
Mr. Li from China Foreign Trade Company went to a Japanese company to attend a meeting of a Japanese multinational company. After arriving at the hotel, the staff of the Japanese company greeted Mr. Li and gave their business cards to him. Because Mr. Li received many business cards, he casually put them in his briefcase, and then he noticed the slight displeasure of the other company. Later, the next day, before the meeting began, Mr. Li crossed his accustomed legs. When Japanese company executives and Mr. Li exchanged business cards, Mr. Li found that he had forgotten to bring his business card. After the meeting, he didn't finish signing the contract.
: instrument suit
Kobayashi is a salesman of a logistics company in Japan. He has good oral communication skills, is familiar with the company's business processes, and introduces the company's products and services appropriately. He gives people the impression that he is simple and diligent, with the highest academic qualifications among business personnel, but his performance is always unable to get on. Kobayashi himself is very upset, but he doesn't know where the problem lies. Kobayashi has a careless character since he was a child. He doesn't like unkempt appearance, unkempt hair and long nails. His white shirt is often wrinkled and has changed color. Sometimes he even goes to work directly in jeans and casual clothes. Kobayashi's carelessness can be tolerated by friends in life, but he often fails to pass the first level of contact with customers at work.
: catering reception
Boss Sun received the manager of a Japanese foreign trade company to sign the contract. After a brief conversation, he invited the manager to eat in an upscale restaurant. Boss Sun particularly emphasized the importance of this meal. The restaurant is well prepared, fine in workmanship, and pays attention to "color, fragrance and taste" in cooking, so that guests can be as hospitable as possible. During the dinner, boss Sun kept urging the manager to drink, and he must let the manager drink white wine, which means he will not return until he is drunk. The manager was at a loss and kept talking about each other's family and career in order to achieve successful business cooperation. After being drunk, the manager was arranged in the hotel by boss Sun. Afterwards, the manager refused to cooperate with Boss Sun's company after leaving home, and Boss Sun suddenly realized this.
Give gifts to each other
A ceramic foreign trade company in Beijing will cooperate with a Japanese trading company, which will send Xiao Wang to negotiate with representatives of the Japanese trading company. Before meeting with the Japanese representative, Xiao Wang thought that in order to promote the success of cooperation, he specially prepared a gift. He is going to give the Japanese company a set of ceramic handicrafts of his own company-nine cloisonne ceramic cups. One is to show the sincerity of our company's cooperation. Ceramics play an important role in China. Secondly, you can also promote your company's products. Finally, the meaning of "Nine" in China is long-term, which is also the hope of long-term cooperation with the other company. Therefore, when Xiao Wang met with the representative of the Japanese company, he gave the gift to the other party with his right hand because he held the cooperation documents in his left hand.
: social language
Huayang once went to Japan for business negotiations on behalf of the company. When Huayang introduced his company's projects, he found that all the Japanese present said "yes" from time to time. "When Huayang asked them if they had any questions, they said no, but at the end of the meeting, several Japanese people came to ask him questions. Huayang didn't understand, so he asked, "You don't always say' yes', but I just said it. "。 These Japanese just smiled and didn't know how to answer, but Yang Huaze didn't understand.
: visiting etiquette
Mr. Wang is the manager of a cosmetics company. This week, he will visit the president of a well-known Japanese company. He called the president directly and explained the purpose of his going to the company tomorrow. However, due to his sudden delay, he called to say sorry after the appointed time. During the next day's visit, Mr. Wang went to the company in casual clothes because of the fatigue of the journey. After some discussion, the president of the Japanese company refused to cooperate with Mr. Wang, and Mr. Wang still didn't know why he refused the opportunity to cooperate.
: meeting etiquette
Xiao Li was sent to Japan by the boss of the company to attend the business meeting of XXX company. Xiao Li walked into the meeting room. The conference table is a round table. Xiao Li chose a position far from the door. When Xiao Li handed the business card, it was the side that was convenient for the other party to see. Xiao Li found it inconvenient for some people to receive his business card because of the table, so he stood up and walked to the other person's position to show his business card. Xiao Li took the other party's business card in one hand, and then Xiao Li put it on the upper left of his position. Japanese leaders spoke, and Xiao Li took notes carefully; When the staff of XXX Company explained their ideas, Xiao Li put his hands across his chest, listened carefully with his ears upright, frowned occasionally, and seemed to be trying to think about each other's problems with his chin cupped, without taking notes.
: negotiation etiquette
A Japanese company negotiated a coal contract with a Japanese China company. On the day the Chinese arrived in Japan, Japanese personnel met the plane at the airport and prepared a comfortable hotel. China took a night off and agreed with Japan to start negotiations at 8: 30. The next day, Chinese personnel attended on time, and Japanese personnel took out business cards one after another. China shook hands with them and took the business card with both hands. There are ten people in Japan, so it's time to have lunch after greeting each time. The representative of Japan said that he had reserved a lunch place for China and invited them to have lunch together. At the dinner table, Japanese representatives enthusiastically introduced various Japanese specialties to China, but no one mentioned the negotiations. On the third day, the Chinese representative said that the negotiations could be started, but the Japanese side said that it was not necessary to stay in Japan for two more days. Knowing more about Japan was conducive to negotiations and enhancing friendship. So on the fifth day, the two sides began to negotiate.
The Chinese side offered the price, but the Japanese side did not make a direct decision, saying that it would ask the headquarters for instructions and reply to the Chinese side tomorrow. But China stayed in Japan for too long, and his impatience began to appear. On the sixth day, the Japanese side responded, hoping that China would give preferential treatment and lower the price. Because China has limited time and wants to cooperate with Japan, it has to reduce the planned price. However, until the ninth day, the two sides signed the contract, and the Japanese side still did not give a clear answer. On the tenth day, China just returned home. The negotiation is over.
: Travel etiquette
Once, Xiao Li and his new boss took a bus, but Xiao Li just came to Japan and didn't know much about their habits, so he didn't prepare change in advance and didn't have a ticket. Finally, the boss paid for him. Although the boss didn't say anything at that time, according to the boss, he told Xiao Li later that he always felt that Xiao Li was not very reliable because he didn't do any preparatory work in advance and didn't consider it very comprehensively. Fortunately, Xiao Li's working ability is extremely strong. You see, because of such a small thing, it can be seen that small is big.
: communication etiquette
Miss Yang is the secretary of the general manager of the company. When she went to work in the morning, the telephone rang. Teacher Yang answered the second bell: "Hello! This is the company, and I am Secretary Yang. " The phone call was made by my boss, asking Miss Yang to inform the heads of all departments to have a meeting in the conference room at three o'clock in the afternoon. The theme of the meeting is about the release of new products. Miss Yang wrote down the time, place and content in the phone book. After the phone call, Miss Yang listed all the departments to be notified on the note, and then called them one by one. When notifying the sales supervisor, Miss Yang said this on the phone: "Hello, Director Li! I'm Secretary Yang, and there will be a meeting about the company's new product release in the conference room at three o'clock this afternoon. The meeting will be chaired by the general manager. I hope you can attend on time. " After receiving a positive reply, Miss Yang waited for the other party to end the call before ending the call. Afterwards, the boss was very satisfied with Miss Yang's work, not only giving her a raise, but also a promotion.
: cultural taboos
Shangguan is going to visit a Japanese company. It happened that Xiaoye was her good friend and Xiaoye was ill. Shangguan wanted to see her after visiting the company. Everyone got off work at noon, and she sent a message to the contacted secretary to make an appointment, but the secretary didn't reply to the message in time. She also called the Japanese manager who wanted to meet directly, and the two sides agreed to meet in the company meeting room the next day. The next day, there was a traffic jam on Shangguan Road because there was no planned time and route. Because she will arrive at the company in ten minutes, she didn't call the other party. After being taken to the reception room by the receptionist, Shangguan sat down casually and didn't get up until the manager came in. After the talk, Shangguan went to see Xiao Ye and bought a pot of camellia as a gift before going to the hospital. Shangguan specially bought some pig offal to make soup and served rice in order to make up the body of Xiao Ye. While eating, I helped the young master with food, but I couldn't make up my mind what to eat, so I wandered around the dinner table.