Customer service liaison consultants engage in customer service, marketing and customer relationship management through telephone, e-mail, multimedia media and interactive websites. It is divided into three levels, and the advanced level is the highest level, not for government affairs, but for various units including enterprises and institutions. Its theoretical knowledge test is a computer test, which mainly examines the basic knowledge and related requirements that customer service liaison consultants should master.
Customer service:
Refers to the customer service work (accepting customer consultation and helping customers solve their doubts), or an organization that undertakes customer service work. In different industries, the scope of customer service answering questions is different. For example, game customer service is to accept the work of game members and consult the players or their institutions themselves.
The customer service director is responsible for winning the competitive advantage for the enterprise by ensuring the quality of customer service. Customer service creates as much value as production and circulation, so the role of customer service director is more important than before. Because employees are people who have direct contact with customers, only happy employees can have satisfied customers, so it is very important to motivate and mobilize the enthusiasm of employees. In addition to excellent management skills, customer service directors must also have excellent empathy skills and coordinate the relationship between superiors and employees.