I want to share with you some tips on customer service to improve the conversion of inquiry forms.
Customer service title
A funny nickname can greatly deepen the seller's goodwill towards the store. Try to give the customer service in your store a similar creative nickname.
Make good use of expression
When customers consult, they can add more emoticons. You can find more expression packs that conform to the store style, which are funny, funny, cute and personalized, so that customers can have a more pleasant shopping mood and enhance their goodwill.
Familiar with product information
Customer service needs to know the functions, uses, features, precautions and other information of the store products. Facing the customer's consultation, I can answer questions in the first time, which is more professional and more trusted by customers.
Polite and enthusiastic communication
When answering customer questions, try to avoid blunt tone, and don't answer customer questions word by word, such as "yes, yes, right". This is no different from not answering, it is easy for customers to feel perfunctory, which will naturally reduce their goodwill towards the store.
Proactively recommend products
Customer service can take the initiative to introduce customers to the store's preferential activities or best-selling goods. Especially when the styles inquired by customers are temporarily out of stock, products with similar styles can be recommended.
Automatically reply to content
Now almost all businesses will set up automatic reply, and the content of automatic reply should be more vivid and unique, at least not to arouse customers' resentment, so that customers can realize our intentions.
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