Does the national medical insurance service platform have manual customer service?

There is no manual customer service and no national medical insurance service platform. If you contact customer service, you can call the National Medical Insurance Bureau directly. There is a unified labor security consultation telephone number 12333, through which you can inquire about various policy issues and service guides related to labor security.

The role of medical insurance service platform

But if you want to inquire about my medical insurance details, I suggest you enter your ID card and social security number on the information websites of the labor and social security bureaus in various cities, and then you can inquire about the details. If you can bring your ID card, you can go to the business halls of social insurance agencies in various districts to inquire.

For online inquiry, log in to the city's labor security network or social insurance business website, click on the personal social security information inquiry window, and enter my ID card and password to inquire about my application progress. For telephone inquiry, call the local social security telephone number 12333 or the social security card service hotline, and ask the manual customer service to help you inquire about the specific filing progress.