In order to further strengthen and improve the work of letters and visits, earnestly safeguard the legitimate rights and interests of the people, and close ties between the Party and the people, this responsibility letter is formulated in accordance with the Regulations on Letters and Visits and the relevant provisions of the work of maintaining stability in letters and visits of the county party committee, county government and county health bureau. ?
First, the target task?
1, attaches great importance to the work of letters and visits. It is necessary to hold regular and irregular meetings on letters and visits, study and solve major problems in letters and visits, and establish a good letter and visit organization and system. ?
2, strictly according to the law, put an end to the vicious letters and visits caused by the inaction or chaos of the staff of this unit. Strengthen the education and stability control of abnormal petitioners in this unit, and support and cooperate with public security and political and legal departments to crack down on serious illegal petitioners. ?
3, effective control and timely disposal of collective petitions. For leapfrog petitions, hospital leaders should rush to the scene within the specified time to deal with them quickly and guide them. ?
4. Do a good job in handling letters. Ensure that every letter from the masses is answered and implemented, and strive to properly solve the problem in the initial stage. The results shall be reported to the relevant departments in accordance with the regulations, and a written reply shall be given to the complainant. ?
5, establish and improve the petition network institutions. Conscientiously do a good job in investigation and resolution, so that the information is smart, the base number is clear, and the response is fast. Solve the problem in the bud, report the signs of letters and visits that may lead to leapfrog petitions to the Health Bureau in time, and track and control them. ?
6, the petition information submitted in a timely and accurate manner. ?
7. Strive for no letters and visits from this unit. ?
Second, strengthen the preparation for duty?
In strict accordance with the requirements of superiors, do a good job in preparing for duty during the period of maintaining stability, letters and visits, and special care. ?
1, during the intensive care period, all staff participated, devoted themselves wholeheartedly, conducted comprehensive investigation, fully resolved, and was fully responsible for stability control. ?
2. During the period of special care, a written leadership duty system should be carefully formulated and reported to the bureau office or the bureau petition office for the record before the prescribed time limit. ?
3. During intensive care, we must adhere to the 24-hour leadership shift duty system. ?
4. During the period of intensive care, the communication tools of hospital leaders and heads are kept open for 24 hours. ?
5. During the special care period, we should insist on collecting, judging and reporting intelligence information every day, and report it to the bureau office before 3 pm every day, and we must not delay, omit or conceal it. ?
6. During the special care period, leading cadres shall not go out without special approval. ?
Third, strict accountability?
1. If the investigation of contradictions and disputes is not timely, preventive measures are ineffective or buck passing, verbal warning, informed criticism, prior veto and one-vote veto will be given respectively according to the seriousness of the case. ?
2, due to poor work, resulting in general contradictions and disputes escalated into mass incidents; Or poor handling of mass incidents, depending on the seriousness of the case were given a verbal warning, informed criticism, prior veto, one-vote veto. ?
3, where in the special protection period does not obey the stable scheduling, or found in the spot check communication impassability, the implementation of pre-veto, two pre-veto will be one vote veto. ?
4. At the end of the year, employees can't make abnormal petitions or leapfrog petitions, and all losses caused to the unit shall be borne by the parties concerned. ?
20 17 hospital petition stability work plan (2)?
In 20 17, under the leadership of higher authorities, our hospital earnestly implemented the responsibility system for letters and visits in strict accordance with the requirements of target management of letters and visits, focused on solving letters and visits from the masses and resolving contradictions and disputes, strengthened organizational leadership, conducted in-depth and meticulous investigations, clarified work responsibilities, and implemented resolving measures, and achieved remarkable results in various letters and visits. In order to do a good job in maintaining the stability of letters and visits this year and promote the sound and rapid development of our hospital, the work plan for maintaining the stability of letters and visits this year is formulated. Details are as follows:
First, the guiding ideology?
Guided by Deng Xiaoping Theory and Theory of Three Represents's theory, taking in-depth study and practice of the Party's mass line education practice as the main line, comprehensively implementing the spirit of the Party's xx Congress and the xx Plenary Session, in accordance with the overall deployment of the Health Bureau, thoroughly investigating and resolving contradictions and disputes, standardizing the behavior of maintaining stability in letters and visits, solving outstanding problems in maintaining stability in letters and visits, striving to achieve the goal of maintaining stability in letters and visits, and creating a harmonious and stable social environment for our hospital. ?
Second, the target requirements?
Efforts should be made to achieve four improvements, namely: first, the ability of service leaders to receive letters and visits has been improved, and efforts have been made to further improve the work pattern of large letters and visits; Second, the ability to prevent and investigate contradictions has been improved, further strengthening the preventive function of letters and visits; Third, the ability of supervision and inspection to promote the settlement rate of letters and visits has been improved; Fourth, the ability to collect letters and visits information has been improved, and the ability to promote the prevention and handling of group visits has been effectively enhanced. ?
Third, safeguard measures?
(a) to strengthen the sense of service, and promote the deepening of the leadership's next visit?
Actively carry out the next visit activities of leading cadres, investigate difficult and hot issues, determine the next visit plan, and effectively solve the hot, difficult and focus issues of letters and visits. At the same time, carefully handle the letters and visits assigned by superiors, so that each piece is arranged, each piece is implemented, and each piece has an echo. Strive to resolve all kinds of contradictions and disputes within the system. ?
(2) lay a solid foundation and actively investigate and resolve all kinds of letters and visits?
Do a good job of initial letters and visits. Attach great importance to the handling of initial letters and initial visits, strengthen the management mode of initial letters and initial visits, implement the system of first receiving letters and visits, and achieve "everything is settled and everything echoes", and strive to properly solve the letters and visits of the masses as soon as possible. Carry out large-scale investigation and mediation of contradictions and disputes vertically to the end and horizontally to the side, leaving no dead ends and effectively investigating contradictions and disputes clearly. To find out the problems, we should do everything possible to solve the problems in the bud and at the grassroots level in accordance with the requirements of "five ones" in the investigation and mediation of contradictions and disputes (that is, a contradiction and dispute, a mediation team, a mediation responsible person, a mediation plan and a mediation period). Take multiple measures to actively resolve difficult letters and visits. Follow the principle of case-by-case handling and work with relevant functional departments to effectively solve various problems reflected by the masses. ?
(3) Strengthen the supervision assigned by it, and promote the timely settlement of letters and visits?
Strengthen the supervision of leading cadres to implement the "one post and two responsibilities" for maintaining stability in letters and visits, strengthen the work responsibilities of the responsible subjects, implement the "one post and two responsibilities" of the "top leader" who takes overall responsibility and is in charge of specific leaders and other leaders, and pay attention to the first level and the first level, and strive to reduce and correct all kinds of buck passing and irresponsible phenomena. ?
(4) strengthen handling according to law and standardize the order of letters and visits?
Standardize the procedures for handling letters and visits, handle all aspects such as acceptance, assignment, transfer, supervision, supervision and feedback, and strive to improve administrative efficiency to ensure that letters and visits are completed on time and with good quality. Strengthen the review of letters and visits. Improve the quality of reviewing and handling cases, further enhance the authority and credibility of the review of letters and visits, promote "closing the case" and improve the litigation rate. Seriously implement the stability control measures. Seriously solve the problem of letters and visits, and do a good job in ideological guidance and legal education for petitioners. ?
(5) Strengthen investigation and study, and actively put forward policy suggestions to resolve contradictions and disputes?
Pay attention to the problem of incipient and tendentious letters and visits. Strengthen typical case studies and find sexual problems from individuals. Put forward targeted countermeasures and suggestions from the aspects of policy level, system, mechanism and system construction to promote the universal solution of the problem. Timely understand and reflect social conditions and public opinion, timely feedback the implementation of policies, scientifically judge and accurately grasp the stable situation of letters and visits, timely put forward opinions and suggestions, and strive to prevent and reduce letters and visits from the source, especially repeated petitions and group petitions. ?
(6) strengthen internal management and continue to do a good job in the investigation of unstable factors in water conservancy system?
To further clarify the leadership responsibility and investigate the unstable factors, it is required to do a good job in the ideological and political work of the cadres and workers in the unit, but also to find the unstable factors in time, deeply understand the causes and key problems of contradictions, put forward suggestions in time, and strive to handle contradictions internally. Focus on ideological and political education for employees in this unit to enhance their overall awareness, sense of social responsibility and sense of mission. We will continue to strengthen the work of safe production and comprehensive management of social security to create a good environment for economic development. ?
20 17 hospital petition stability work plan (3)?
In XX years, our hospital took humanized fine management activities as the theme and ensured medical quality and safety as the core. First, the prevention and treatment of hand, foot and mouth disease and type A h 1n 1 were completed with good quality and quantity. The second is to strengthen the hospital's own construction, and all the work of the hospital is stable and orderly. The annual business income in XX was 65,438+065,438+06,000 yuan, up 49.9% year-on-year, and the outpatient visits were 4,565,438+035, up 65,438+00.3% year-on-year, and the hospitalization visits were 4,504, up 65,438+09.7% year-on-year.
First, under the guidance of the general requirements of "one main line, one activity, three major projects" of the Health Bureau, combined with the work arrangements of the hospital at the beginning of the year, efforts were made to strengthen the hospital's own construction. ?
(1) Strengthen the supervision and management of daily work to ensure the overall safe operation of the hospital. ?
First, we will continue to implement the comprehensive assessment system once a month, and make progress with punishment. ?
Second, from March, the weekly patrol system of hospital leaders was implemented to achieve "three uses", enhance work initiative and improve work timeliness. ?
Third, the business and administrative rounds on Tuesdays and Wednesdays are always persistent. ?
Fourthly, in view of the medical staff's lack of hospital administrators' management knowledge and doctor-patient communication skills, a lecture on basic knowledge of hospital management and a lecture on doctor-patient communication skills were held in May and June respectively. Fifth, in order to improve the scientific and technological content, the hospital invested 380,000 yuan and purchased six fully automatic analyzers, blood cell analyzers and trace element analyzers through negotiation. ?
(2) Strengthen hospital culture construction with propaganda as the carrier. ?
1, make full use of electronic screens, billboards, exhibition boards and other publicity platforms to create a distinctive hospital culture. For example, a health promotion column was set up in the outpatient hall, and the publicity content was changed regularly according to the seasonal changes; Make publicity display boards in wards and outpatient corridors, and customize 50 departmental heart cards to publicize health care knowledge such as disease prevention and healthy eating. Advocate and promote a healthy lifestyle for all patients. ?
2, the use of government information disclosure platform and hospital affairs open channels, to the public hospital information, let the society know about the hospital, let the public know about the hospital. ?
3. In order to promote the advanced and encourage the backward, on the basis of last year, 1 1 continued to carry out pacesetter selection activities in five wards, and selected 10 pacesetter. ?
(three) to strengthen the quality of medical care to ensure medical safety. ?
1, grasp the foundation and practice skills to improve the basic professional quality of medical staff in the hospital. ?
(1) On the 5th of each month, the business study of the department will be regularized. ?
(2) Since March, we have adhered to the system of monthly examination and monthly evaluation for nursing staff, so as to practice the monthly examination, and those who fail will make up the examination. ?
(3) In June 165438+ 10, young and middle-aged doctors under the age of 40 were assessed according to the post requirements and competition scheme of superior medical staff and the actual situation of the hospital, so that everyone passed the examination. ?
(4) In order to ensure the safety of the Olympic Games and improve the emergency handling ability, the emergency department and 120 staff were trained and drilled in cardiopulmonary resuscitation and emergency handling ability of public health emergencies. ?
(5) In order to improve the quality of medical record writing, medical record appraisal activities were carried out. ?
2. Grasp the key points, plug loopholes and ensure medical safety. First, the workflow of outpatient, inpatient and emergency patients and the referral process of emergency patients have been improved, so that the work links are closer. The second is to strengthen the business inspection at least once a month and re-quantify the medical quality inspection standards. In the aspect of nursing assessment, the head nurses in each ward implement the system of mutual inspection, mutual learning and mutual improvement. The third is to vigorously carry out centralized actions on medical quality and safety, and put problems, deficiencies, problems, measures, defects and safety in the first place. It is necessary to hold a special meeting, sort out all kinds of problems, study them one by one, and formulate improvement measures, and take this as a carrier to comprehensively strengthen medical quality and safety work, seize key parts and weak links, and move forward to achieve prevention first. ?
3. Actively develop new technologies and conduct new scientific research. Independently carried out lumbar disc removal, open reduction and internal fixation of ulnar coronoid process fracture and lumbar fracture, and invited experts to complete thyroidectomy, multiple liposarcoma resection, total hip replacement and other operations. In XX, the Provincial Administration of Traditional Chinese Medicine approved 3 scientific research projects (including fund support 1) and published more than 10 papers in domestic core journals. ?
4. Strengthen the construction of departments. Newly built outpatient operating room; Independent cerebrovascular clinic; Establish a medical examination department, formulate a medical examination package, standardize the medical examination files, and clarify the person in charge. * * * 1690 physical examination. ?
5. Strengthen continuing education. According to the needs of the work, three people were sent for further study, and 17 people participated in various short training classes. ?
6. Strengthen the prevention and control of hospital infection. Strict implementation of biological monitoring, disinfection, medical waste recovery and destruction, hospital staff infectious disease knowledge training and assessment and other related systems to improve the prevention awareness of all staff; In May, the intestinal outpatient service was standardized according to the requirements of the superior. ?
(D) to further standardize the new rural cooperative medical care. ?
In the whole year, 2,407 participants were compensated, and the compensation cost was 2.325 million yuan. ?
(five) actively carry out medical benefits, health support for agriculture, rural medical work. ?
(1) Continue to implement the policy of "one reduction and three exemptions" to benefit the people, and * * * reduce various medical expenses for poor patients by more than 20,000 yuan. ?
(2) Implement assistance projects, regularly send business backbones to the assistance units for regular free clinics and business rounds, and provide corresponding equipment support according to the needs of the assistance units. ?
(3) Continue to start the work of mobile hospitals. Throughout the year, * * * went to the countryside for free clinic 16 times, with more than 900 person-times, and distributed more than XX publicity materials. ?
(six) continue to carry out activities to control commercial bribery, from the source of governance, the establishment of a long-term mechanism. ?
(1) Formulate a work plan to control commercial bribery, clarify and strengthen the construction of medical ethics, and resist commercial bribery. ?
(2) The special action of "looking back" on the implementation of self-examination and self-correction in the procurement and use of medical consumables and medical devices and the long-term anti-bribery mechanism was widely carried out in the whole hospital. In view of the shortcomings and weak links in anti-bribery work, the supervision and restriction mechanism of key posts, key posts and key links was further strengthened, and more than 20 systems were perfected and implemented, and printed and bound into a book. ?
(3) to carry out various forms of hospital affairs publicity, so that regular work is made public regularly, phased work is made public in time, and temporary work is made public at any time. ?
(4) Enhance the transparency of work, open services and complaint telephone numbers to the public, hold meetings of social obligation supervisors, and widely accept social supervision. Because our hospital attaches great importance to the construction and rectification of professional ethics, so far, no bad behaviors such as commercial bribery have been found.