Job responsibilities of Apple Customer Service
Communicate with customers by telephone to complete customer information consultation; Responsible for answering customer inquiries and after-sales questions by telephone; Use the customer resources provided by the company to promote products to customers through telephone, email and instant messaging tools. Responsible for contacting and reflecting customer feedback to technical and other related departments; Complete outgoing calls and customer return visits regularly; Summarize and analyze the target customer base, provide follow-up services, and establish and maintain good customer relations; Manage customer information and update customer database in real time.