First, what is the use of logistics customer service for rookie packaging?
The logistics customer service of rookie wrap can track logistics, regularly and irregularly track rookie wrap customers, receive all kinds of complaints from customers, record and answer the inquiries and complaints of rookie customers, track customers and make dynamic records, improve rookie customer files, and convey orders and information from rookie headquarters to agents and franchisees across the country.
2. What are the responsibilities of logistics customer service?
1, make customer inquiries and guide customers to buy products.
2, familiar with product information, take the initiative to explain the product size, color, style, quality, whether there is a price, etc.
3. On the basis of understanding the process and characteristics of Taobao, put forward a suitable marketing plan according to the actual situation, provide page views and turnover rate, and improve the popularity of online stores and brands.
4. Be familiar with the online transaction process and operate quickly. For example, arranging goods to be put on shelves, editing commodity descriptions and descriptions, processing orders, modifying prices, arranging delivery, printing delivery notes and express delivery notes, and so on.
5. After the buyer pays, confirm the delivery address and contact information, and ask the buyer whether the express delivery can arrive.
6. Cooperate with the after-sales department and the delivery department to clarify the precautions and remarks of the order, and immediately transfer the customer to the after-sales department for processing after receiving the after-sales inquiry.
7. Urge unpaid buyers who have been photographed to pay in time.
8, succession on time, online on time.