Brief introduction of ITSS information technology service standard qualification;
ITSS (Information Technology Service Standards) is a systematic and comprehensive library of information technology service standards, which comprehensively standardizes information technology service products and their components and is used to guide the implementation of standardized and reliable information technology services.
I. Introduction to ITSS
What is ITSS?
ITSS, organized by the Working Group on Information Technology Service Standards, is a summary and promotion of the best practices in the information technology service industry, and also a solidification of the independent innovation achievements of various organizations engaged in the research, development, supply, promotion and application of information technology services.
ITSS principle:? ITSS draws lessons from the essence of quality management principles and process improvement methods, and stipulates that information technology services are composed of people, processes, technologies and resources, and the life cycle of information technology services is determined by planning & Design), deployment and implementation (implementation), service Operation (operation), continuous improvement (improvement) and supervision and management (supervision) are defined and standardized, as shown in figure 1- 1:
Figure: 1- 1 ITSS principle
1.2? ITSS infrastructure service management
Content of ITSS: ITSS is a series of standards formulated according to the above principles, and it is a complete information technology service standard system, including planning and design, deployment and implementation, service operation, continuous improvement, supervision and management and other standards that should be followed in the whole life cycle of information technology services, involving consulting and design, integrated implementation, operation and maintenance, service control, service operation and service outsourcing.
Figure: 1-2ITSS infrastructure
Figure: 1-3 Operation and Maintenance Service Series Standards