Take photos of customers' products and upload them to the website; Responsible for customer domain name registration, general registration; Application and post-release management of branches; Open the customer's company mailbox; Product platform and product platform database maintenance recommended company product platform and internal publicity materials; Online promotion of customer websites is not responsible for organizing the company's product satisfaction survey and analysis, promptly notifying relevant departments and reporting statistical analysis reports and product quality problems to the general manager; Coordinate with relevant departments in time for problems in the service process of the company, and form effective records;
Follow up the unresolved technical problems of users and provide on-site service when necessary; Responsible for the return visit of sales service, assist in convening the member salon, and submit customer feedback to relevant departments. Seriously implement the company's sales management regulations and implementation details, and strive to improve the business level. Actively complete the work objectives stipulated by the company or promised by the department. To provide customers with positive, enthusiastic, satisfactory and thoughtful services. Provide business consultation for all kinds of customers of the company. Collect customer information and user comments, and put forward reference opinions for improving the company image. Responsible for the management, classification, sorting, classification and classification of company customer data, company documents and dealer contracts.
Assist front-line departments to do a good job of customer telephone reception and telephone interview, inform customers of information in time and handle it correctly. Responsible for answering customer complaints and keeping phone records. Complete other tasks temporarily assigned by superiors. Pay attention to the call center hotline to help users realize the whole process of purchase and payment. Responsible for the daily maintenance and information feedback of end users. According to the stage of the marketing department, information release and telephone communication are carried out. Accept users' queries and pay a return visit. Understand the company's operation mode, effectively use telephone, email and other communication methods to answer customer questions and solve general complaints. Familiar with accounting process, able to complete business summary independently.