Chapter 1: Responsibilities of Customer Service Staff 1. Responsible for accepting and properly handling customer complaints, adjusting the relationship between customers and the company, answering customers' various inquiries, sorting out and conveying customers' specific requirements;
2. Responsible for the production, follow-up and promotion of customer websites;
3. Take photos of customers' products and upload them to the website;
4. Responsible for the management of customer domain name registration and general website registration;
5. FTP application and post-distribution management of the branch; Open the mailbox of the customer's enterprise;
6. The latest member maintenance and product platform database entry recommended by the company's product platform and internal publicity materials; Online promotion of customer websites other than Mingwan platform;
7. Responsible for organizing the analysis of the company's product satisfaction survey, and timely reporting the statistical analysis report and product quality problems to relevant departments and general manager;
8. Coordinate relevant departments to solve problems in the service process of the company in time and form effective records;
9. Track the unresolved technical problems of users and provide on-site services when necessary;
10, responsible for the telephone call back of sales service, assisting in convening the member salon, and submitting the customer feedback to the leaders of relevant departments.
Job responsibilities of customer service personnel. Responsibilities of customer service specialist in financial industry companies.
1, accept customer inquiries, record customer inquiries and complaints, and give customers feedback according to the corresponding process;
2. Be able to find the needs and opinions of calling customers in time, and record and report them.
3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
4. Good work execution, and work or related operations are carried out in strict accordance with specifications and processes;
5. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement;
6. One-stop solution to customer needs, providing customers with a full set of consulting and card purchase services.
Second, the network company customer service specialist's job responsibilities
1, communicate with customers through internet chat tools to promote sales;
2. Respond to telephone consultation and network consultation;
3. Accept telephone orders and online orders, and process orders;
4. Visit and maintain customers and service orders.
5. Record and summarize the consultation events, analyze them in time and feed them back to the superior supervisor.
Third, the e-commerce company's customer service specialist job responsibilities
1, responsible for the communication between the company and bank customers, and handling the demands made by bank customers.
2. Responsible for bank order management;
3, responsible for communication with the company's product department;
4, cooperate with the department manager to complete the corresponding work.
Iv. Responsibilities of the Customer Service Commissioner of the Navigation Company
1, responsible for the daily monitoring and management of the monitoring and management platform.
2. Enter the vehicle equipment ID and other related information to manage the SIM card.
3. Be responsible for the training and support of the company's software monitoring system and hardware equipment.
4. Be responsible for the daily operation and maintenance management technical support, online answering questions and training of the company's software monitoring platform.
5. Be responsible for tracking and supporting the daily testing technology of GPS vehicle-mounted equipment and monitoring system platform of new customers of the company.
6. Be responsible for answering the company's customer service calls and answering technical questions.
7. Be responsible for the daily management of the company's system platform system (database backup, daily upgrade and maintenance during service).
8, responsible for the scheduling of engineering installation personnel, management and coordination of engineering construction.
Verb (abbreviation of verb) Job responsibilities of customer service specialist in online shop
1, online customer service of the company's online trading platform;
2. Pre-sales support: product introduction, guiding and persuading customers to reach a deal;
3. Sales tracking: tracking the production, delivery and logistics status of customer orders;
4. After-sales service: handling customer feedback, returning goods, handling complaints, etc.
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