What is intelligent customer service?

Intelligent customer service is an industry-oriented application developed on the basis of large-scale knowledge processing, which is (large-scale knowledge processing technology, natural language understanding technology, knowledge management technology, automatic question answering system, reasoning technology, etc. ). It is universal in the industry, which not only provides fine-grained knowledge management technology for enterprises, but also establishes a fast and effective technical means based on natural language for communication between enterprises and a large number of users. At the same time, it can also provide enterprises with statistical analysis information needed for refined management.