If your loan in our bank has been issued, you can inquire about your loan information through the following channels (including: quota/total loan amount, quota start date/maturity date, loan balance, remaining installments, repayment method, quota/loan status, deduction date and loan repayment record).
Log in to mobile banking, click "My → All → My Loan → Inquiry → Loan Record", and click the applied loan to view the loan details.
Log in to the popular version and select "Loan Management → Personal Loan Inquiry → Loan Inquiry" to view the loan information.
Log in to the Professional Edition and click "All-in-One Card → Loan Management → Personal Loan Inquiry" to inquire about the loan-related information.
For loan inquiry, dial 95555→ 1→5→2, enter the card number and inquiry password, and inquire the loan information according to the prompts;
Telephone labor:
I called 95555→3. Personal customer service →3. Personal loan business →9. Manual consultation for loan follow-up service.
Telephone manual service time: 8:30- 18:00 throughout the year.