With the development of society, job responsibilities are indispensable on many occasions. Making job responsibilities can reduce illegal acts and accidents. How to formulate job responsibilities? The following is the job responsibilities of real estate customer service that I helped you sort out for your reference, hoping to help friends in need.
Responsibilities of real estate customer service: 1 (1) Provide customers with all reasonable product consultation and after-sales service within the normal working scope.
(2) Responsible for handling mortgage loans for customers.
(3) Be responsible for reminding daily customers of loan payment.
(4) Responsible for the registration of commercial housing contracts.
(5) Responsible for handling real estate licenses and other documents.
(6) Participate in the completion acceptance and handover, and ask questions from the customer's point of view for the reference of relevant departments.
(7) Responsible for supervising and inspecting the quality of property management services and organizing customer satisfaction surveys;
(8) scientifically and objectively reflect the problems and opinions of customers in product consultation, sales and after-sales service, and put forward rectification opinions.
(9) Do a good job in the training of employees in this department, and constantly improve the professional quality of employees in this department.
(10) Other matters assigned by company leaders.
Real estate customer service job responsibilities 2 job responsibilities:
(1) Be responsible for product risk investigation, coordinate the rectification of relevant departments, follow up the processing progress, and supervise the implementation of relevant processing schemes;
(2) Responsible for the preparation and handling of centralized delivery, formulate delivery plans, deal with temporary sudden contradictions, and ensure the smooth delivery of houses;
(3) Responsible for key maintenance and complaint handling during the warranty period of the project, coordinate with relevant departments and track the progress.
(4) Responsible for organizing customer satisfaction survey activities, and formulating and implementing satisfaction improvement plans;
(5) Manage customer information, organize customer care activities regularly, and maintain customer relationships.
Qualifications:
(1) College degree or above, major in marketing, property management and real estate management;
(2) More than 8 years working experience, including more than 5 years working experience in real estate customer service;
(3) Familiar with real estate development, sales, contract signing, repossession and related workflow;
(4) Good risk management, communication and coordination skills, and relevant work experience in handling customer complaints.
Real estate customer service job responsibilities 3 job responsibilities:
1, transfer customer calls, answer customer inquiries, handle customer complaints and settle claims;
2. In view of the problems existing in the service, put forward improvement opinions and suggestions to the company;
3. Deal with customer problems and after-sales technical support services;
4. Manage and maintain customer data and maintain customer relationships;
5. Visit customers frequently to help customers solve problems and improve customer satisfaction.
Qualifications:
1, good image, standard, fluent and responsive Mandarin;
2, good at communication, strong sense of learning, can quickly understand the company's business situation and customer needs;
3. Strong sense of responsibility, good sense of teamwork and meticulous patience.
Have a certain ability to solve problems and organize words;
4. Have a strong sense of customer service and the ability to solve problems independently;
5. Have good communication skills, problem solving skills and customer marketing skills;
6. The service spirit of "customer first" is required, and everything is from the perspective of helping customers and satisfying them.
Job responsibilities of real estate customer service 4 job responsibilities
1, responsible for the basic contact with the real estate bureau and other government departments;
2. Responsible for the task planning, data statistics and data analysis of sales receipts, and deliver the results to relevant departments in time;
3. Be responsible for collecting changes in policies and regulations related to real estate sales and mortgage at any time and reporting them to the company in time so that the company can take countermeasures;
4. Be responsible for the statistics, analysis and management of customer data. Timely feedback and handling customer complaints;
5, responsible for the daily work of customer service department, management and training of customer service personnel;
6, complete other work assigned by the leadership.
qualified
1, college degree or above, more than 5 years working experience in large-scale real estate;
2. Have a systematic understanding and practical experience in real estate work, have good adaptability to customer service work, and can correctly handle all kinds of owners;
3. Have a solid foundation in customer service management;
4. Familiar with national and regional sales related laws and regulations;
5. Good interpersonal skills and negotiation skills;
6. Good communication and coordination skills and strong sense of responsibility;
7. Recognize Wanda's corporate culture, have good professional ethics, strictly abide by national laws and regulations, and implement various rules and regulations of the enterprise.
Job requirements:
Education requirements: junior college
Language requirements: unlimited
Age requirements: unlimited
Working years: 3-5 years
Job responsibilities of real estate customer service 5 Job description of real estate customer service director:
1, responsible for the construction of customer service system;
2, responsible for handling key customer complaints;
3, responsible for internal customer service risk prevention and control management;
4. Responsible for customer satisfaction management;
5. Responsible for overall maintenance and warranty management;
6, customer care, brand landing and other management;
7. Cooperate with internal and external business departments.
Job requirements:
1, housing enterprises above TOP30, more than 2 years working experience in the same position;
2. Clear logical thinking, good at communication and expression, strong adaptability and coordination;
3. Have an in-depth understanding and understanding of the real estate customer service work, and have a big picture;
4. Full-time college degree or above. Job description:
1, responsible for the construction of customer service system;
2, responsible for handling key customer complaints;
3, responsible for internal customer service risk prevention and control management;
4. Responsible for customer satisfaction management;
5. Responsible for overall maintenance and warranty management;
6, customer care, brand landing and other management;
7. Cooperate with internal and external business departments.
Responsibilities of real estate customer service 6 1. Manage the customer service related work of all projects in the region;
2. Cooperate with marketing, design and other departments for early risk control management;
3. Participate in the overall management of real estate delivery and acceptance;
4. Properly handle customer complaints;
5. Improve the satisfaction of the owner relationship and organize various activities;
6. Establish and cultivate a customer service team;
Requirements:
1, college degree or above;
2. More than five years of customer service management experience in large real estate companies is preferred.
3. Experience in risk control, large-scale planning and launching, handling customer complaints, and handling various internal and external relations;
4. Skillful operation of computer office software, strong affinity, good communication and strong execution.
Job responsibilities of real estate customer service 7 Job responsibilities:
(1) Give suggestions on major management measures of commercial management companies;
(2) according to the management company and the annual business plan of each project, prepare the work plan of this department, and be responsible for supervising the implementation;
(3) Formulate and improve relevant internal systems and processes, and be responsible for their implementation;
(4) Formulate the internal cost management system and capital plan of the department;
(5) Responsible for organizing the establishment of data file collection for the whole process of customer service;
(6) Organize the formulation of customer service standards and customer service operation guidelines, form a standardized service system, and supervise the implementation of various projects;
(7) Responsible for managing all customer databases of commercial management companies, and supervising the timely, accurate and complete archiving and backup of customer service personnel;
(8) Organize the formulation and improvement of customer reputation files, and regularly form evaluation reports for leaders to make decisions;
(9) Make emergency plans and handle them in time.
Qualifications:
(1) Bachelor degree or above, major in business administration, marketing, property management and other related fields;
(2) More than 2 years working experience in the same position in a commercial management company;
(3) Understand the relevant experience of commercial real estate investment and operation;
(4) Skillful use of office automation software and operation of various office equipment;
(5) Ability to plan and organize, communicate and coordinate, expect to respond and serve customers at home and abroad.
Real estate customer service job responsibilities 8 responsibilities 1
Responsibilities: Accept customer complaints and implement follow-up services.
operating duty
Accept the complaints from the owner's visits, letters, calls and emails.
Investigate and determine whether the reasons for the owner's complaint are sufficient and whether the complaint requirements are reasonable.
If the complaint is not established, reply to the owner quickly, explain the reasons diplomatically, and strive for the understanding of the owner.
According to the content and nature of the owner's complaints, they are classified and handed over to relevant departments for handling in time.
Supervise the relevant responsible departments to find out the specific reasons for the owner's complaint and the specific responsible person.
Follow up and implement the specific plan of treatment.
Real-time tracking and timely implementation during processing.
Feedback the handling situation to the owner in time.
Responsibility 2
Responsibilities: Cataloging the owner's information files and customer service files;
operating duty
Based on the owner's purchase contract, the owner's information is collected in daily contact and the owner's information file is catalogued.
According to the content of customer complaints and the handling situation after acceptance, the owner's service files are catalogued.
Responsibility 3
Responsibility statement: analyze and summarize customer feedback.
operating duty
Summarize, classify, analyze and summarize the information learned in the process of communication with customers, and write it out in written form regularly for leaders' reference.
Responsibility 4
Responsibilities: Carry out various forms of owner's activities.
operating duty
According to the company's plan, the joint property company carries out various forms of joint activities of owners.
Responsibility 5
Responsibilities: Other temporary tasks assigned by superiors.
Power:
1. Right to investigate and collect evidence: the right to know the situation from relevant departments and managers and to investigate and collect evidence;
2. Overall disposal right: coordinate the opinions of relevant departments, draw up a disposal plan and report it to the company leaders for approval;
3. Supervision right: After the acceptance processing sheet and the company's handling opinions are distributed to the relevant departments, follow up and urge them to handle it as soon as possible.
Work cooperation relationship:
Internal coordination relationship
Engineering Department, Finance Department and bidding contract Department.
External coordination relationship
Industry committees, property management companies and other units
;