The work summary of the window staff of the convenience service center has come to an end for a period of time. Looking back on our past work, we have gained a lot. Write a work summary. Let's share with you the work summary of the window staff of the convenience service center.
Summary of the work of the window staff of the convenience service center 1 Since the establishment of the convenience service center, Peilong Town has done a lot of convenience service and won unanimous praise from the masses. The work of the convenience service center is summarized as follows:
First, raise awareness and set up a work leading group. The town party committee and government held a special meeting to study the convenience service. Through the congress, all government officials realized that the purpose of establishing the convenience service center is to implement the spirit of the 18th National Congress, protect and safeguard the legitimate interests of the people, improve people's livelihood, safeguard citizens' rights, safeguard people and promote people's prosperity. An important measure to accelerate the transformation of government functions and establish a fair, convenient, clean and efficient service system. The town leaders attached great importance to it and set up a leading group for convenience service with Mayor Zhu as the director and Comrade Li Yan as the executive deputy director to comprehensively guide the work of the convenience service center.
Second, set up a service center and purchase office facilities. After the establishment of Peilong Town Convenience Service Center, the service center includes seven working windows, including civil affairs, agriculture, family planning, labor security, land, village construction and finance. In the future, we will gradually expand the window closely related to people's affairs. In order to facilitate people's work, the town government specially arranged an office of 120 square meters outside the government gate as the service center office, and each service window posted its own work responsibilities, service content and work flow on the wall and put it in a prominent position. The government has also added computers, tables and chairs and other office equipment to the convenience service center, ensuring that the service center can better serve the masses.
Third, the warm service of the center has been well received by the masses. After the establishment of the convenience service center, the staff of each service window worked hard and served the people enthusiastically. The civil affairs window accepts more than 20 pieces of public consultation and difficult assistance/kloc-0; The labor security window handled more than 20 employment certificates, employment registration certificates and re-employment concession certificates, mediated 3 labor disputes, and handled more than 5,900 rural endowment insurance; In the family planning window, more than 200 gynecological examinations were conducted for women of childbearing age entering and leaving cities and towns, more than 20 one-child service notices/kloc-0 and more than 30 pregnant nutrients were distributed, free physical examinations, environmental examinations and pregnancy status examinations were carried out, a thorough investigation was conducted on disabled and dead families of rural one-children, more than 30 honorary certificates were issued for parents of one-children, and more than 70 consultations were received from the masses. The establishment of a convenient service center in our town has concentrated the service windows closely related to mass work, which has greatly facilitated the masses. The people only need to go to the convenience service center to handle the things that they had to go to several places. The people are very satisfied and have a good response.
Since its establishment, our town's convenience service center. All window units can play their due role to facilitate the masses and solve their practical problems better as soon as possible. Pure problem: the main reason is that there are few people in towns and villages, and there are many and complicated things to deal with, so it is difficult to work in the center all day.
Work summary of window staff in convenience service center II. Ideological and political aspects
As a window worker, it is not easy to do a good job in window work and gain social recognition. As a window worker in urban planning, I have never relaxed my study of business knowledge in order to apply it to my work. I have carefully studied the professional knowledge of construction project handling procedures, administrative penalties and urban and rural planning laws and regulations. Because if you don't master business knowledge, it is difficult to adapt to the work of the window.
Second, professional ethics
In the window work, constantly establish professional ethics and service level. I always take "serving as my own responsibility, facilitating the masses, serving the masses and contributing to society" as my professional concept and purpose in working at the window. Love their jobs, actively perform their duties, and be strict with themselves.
Third, work.
At work, make sure everything is in place, so that people who come to work are satisfied. According to the workflow formulated by our bureau, the applicant shall fill in the Notice of Acceptance of Administrative License after completing it; After the audit, you still need to supplement the materials before you can handle it. They should fill in the Notice of Correction of Administrative Examination and Approval Items, and inform the applicant of all the contents that need to be corrected at one time, so that the people who handle affairs can run less errands.
Fourth, the next step
Avoid arrogance and rashness and work hard. At the window, I will take serving the people as my motto, always sound the alarm, be self-respecting, alert and self-motivated, and strive to be a civilized and excellent window worker. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, work hard, and strive to do your job better.
Summary of the work of the window staff of the convenience service center for 3-20xx years. Under the cordial care and correct guidance of the leaders, I worked hard and successfully completed various tasks. The following is a brief summary of the work this year:
First, service first, enthusiastic work.
Window work is the forefront of xxx (company name) work, the front line of serving the people, and an important post of truly serving the people. For those who come to handle affairs, I always receive them politely, explain patiently and serve warmly, so that they can really feel at home. Even if I encounter difficulties or misunderstandings, I will be courteous, stand in the other side's position and angle, and solve the problem in a gentle way.
The second is to carefully review and strictly control.
Every day, many people come to my responsible position to handle xx, xx and other businesses. For every shop assistant, this procedure is of great significance, and it can even be said that it is an important property for them to settle down. Therefore, we should not ignore it or tolerate any carelessness. For a whole year of 20xx, I handled xx business seriously and responsibly, and I didn't make a mistake in handling xx business, which was well received.
The third is to work hard and work overtime.
Window work is the work of directly serving the people, which determines the nature of this kind of work, which is relatively flexible rather than fixed, so there are many overtime times. Sometimes, when the clerk takes a long time and the procedures are complicated, he should be patiently explained and finally handled properly. In case of overtime, I will also actively adjust my mentality, carry forward my spirit, and motivate myself to do a good job after eight hours with a high sense of responsibility and mission 100%.
The fourth is to give full play to the waste heat and be willing to contribute.
In addition to work, I also actively participate in various cultural and sports activities organized by the unit. As a trade union of the unit, I organized and participated in xxx activities, which lasted for 20xx years, and made contributions to the development of the unit's cultural and sports undertakings, at the same time cultivated sentiment, enriched life and enhanced friendship.
Fifth, actively study and improve progress.
There is no end to learning, especially in this era of knowledge explosion and exponential growth of information. Only by continuous learning can we be comfortable in the ever-changing times. In 20xx, I made full use of my spare time for further study. Participated in xxx training and xxx study at the weekend, applied for xxx and achieved excellent results. Through study, I not only greatly improved my professional ability and work efficiency, but also improved my ability and quality, laying a solid foundation for meeting bigger and more complicated work challenges.
In the new year, I will forge ahead into the future with more enthusiasm and enterprising spirit, be down-to-earth, forge ahead and achieve better results.