There are many ways to complain, but we should pay attention to the following points: first, the complaint must be true, that is, the facts are clear, you can't make it up, and you can't retaliate against the store for personal purposes; The second is to bring expired food as much as possible; Third, it is necessary to clarify the facts before and after the incident, that is, when and where the food was bought in the store, and how to find out that the food has expired. Of course, it must be the date of purchase, and the food has expired. If it doesn't expire at the time of purchase, it doesn't count.
The prosecution steps are as follows:
1. Collect evidence: First, collect evidence to prove that supermarkets sell expired food. This can include shopping receipts, food labels, product photos, expiration dates, etc. Make sure to keep this evidence in case of prosecution.
2. Consult relevant laws: Before filing a lawsuit, learn about local laws and regulations on consumer rights protection. These laws may stipulate the responsibility of supermarkets for expired food and the rights and interests of consumers.
3. Seek legal aid: If you are not familiar with legal procedures and legal documents, it is recommended to consult a professional lawyer. Lawyers can help evaluate the feasibility of a case and provide legal guidance and representation.
4. Contact relevant institutions: Before the prosecution, you can contact the local consumer protection organization or the health department to report the problem of supermarket selling expired food. They may investigate and take appropriate measures.
5. Bring a lawsuit: If the above steps can't solve the problem, you can consider bringing a lawsuit. Please note that the prosecution needs to follow certain legal procedures, including preparing a complaint and appearing in court. Ensure that lawyers can provide necessary legal support and representation.
6. Seek compensation: If the court decides that the supermarket is at fault and finds that it has the right to compensate, it can ask the supermarket to compensate for the loss. This may include the cost of purchasing food, medical expenses (if health problems are caused by eating expired food) and other related losses.
To sum up, if the supermarket buys expired food, consumers can ask the operator for compensation first, and in addition to asking for compensation, they can also ask for compensation of ten times the price or three times the loss. If the operator refuses to pay compensation, consumers can complain to the industrial and commercial departments, let them intervene, and urge the operators to fulfill their payment obligations. If the intervention of relevant departments still cannot solve the problem, they can bring a lawsuit to the court to safeguard their rights and interests.
Legal basis:
People's Republic of China (PRC) Food Safety Law
Article 148
Consumers who suffer from eating food that does not meet the food safety standards may claim compensation from the operators or producers. The producers and operators who accept the consumer's claim for compensation shall implement the first responsibility system, pay in advance, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.
In the production of food that does not meet the food safety standards or in the operation of food that is known to fail to meet the food safety standards, consumers can demand compensation from the producers and operators for losses that are ten times the price or three times the loss; If the additional compensation amount is less than 1000 yuan, it is 1000 yuan. However, the labels and instructions of food have the defects of not affecting food safety and not misleading consumers.