The working hours of the mayor's hotline 12345 are: 24 hours a day, and there is a special person to answer it from 9 am to 5 pm from Monday to Friday. The rest of the time is usually voice messages, and then recorded by the staff on normal working days.
For contractors who have not yet implemented the 24-hour working system, a person in charge, a telephone and a set of working procedures have also been implemented to ensure smooth and standardized working channels, and citizens are "responsive" when calling.
The main services accepted by the public hotline are:
1. Consult the government information and public service information such as the work responsibilities, policies and regulations, working procedures, law enforcement procedures and administrative examination and approval of the organizer.
2. Non-emergency help within the responsibility of the organizer.
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development.
4, the administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports.
5. Other matters that should be accepted.
12345 service hotline is usually used for:
1. Consultation on administrative functions, responsibilities, policies, procedures and other public service information.
2 complaints, opinions and suggestions on administrative management, social management and public services.
3, management authority within the scope of non emergency management, service for help.
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report.