E-commerce monthly summary report template 1
In the past year, I was lucky enough to join this company. With the care of the leaders and the help of my colleagues, I have made some progress in all aspects and completed my work well through my own efforts. This work will be briefly summarized as follows:
First, continue to strengthen study and further improve quality.
Having good product knowledge and professional quality is the prerequisite and necessary condition for doing a good job. Over the past year, I have always put learning in an important position and strived to improve my overall quality.
First, focus on learning product knowledge;
The second is to learn the relevant rules and regulations of the e-commerce department;
Third, under the guidance of predecessors, learn the working skills of e-commerce in practice and pay attention to collecting relevant information. Always listen carefully to the speeches of company leaders at various meetings, draw nutrients and gain a lot;
The fourth is to learn from colleagues with high theoretical level and strong business ability as much as possible, and strive to enrich themselves, enrich themselves and improve themselves. It can be said that in this year, from the initial interest-oriented entry to the present, I can handle some things independently and always maintain a strong interest in this job.
Second, work hard and do essential work.
My main job is customer service, and the complete workflow can be reflected in understanding the store situation, understanding the information of goods on the shelves, customer reception, order processing, after-sales processing and evaluation management. In the early stage, it was used to collect commodity network information on Taobao platform. Customer reception can be said to be a relatively important link, and it is the direct window of our product information output. In this year's practical operation, I adhered to the attitude of detail, constantly summed up my daily work, improved my communication skills, and gradually formed a daily work system by referring to some excellent examples and experience sharing, constantly updating my work skills and checking for missing parts. At present, we have mastered the efficient methods of order processing and statistics in the process of order fulfillment and after-sales processing, which can effectively solve the common problems in after-sales problems. For rare complicated and thorny problems, we can look at them at the first time, see how our senior colleagues handle them, and ask about the details of related production and sales, and we can solve them independently when we encounter similar problems again.
Third, the shortcomings to be improved.
I gradually grow up and mature in my study and work, but I know that I still have many shortcomings, which will become the focus of improvement at the beginning of the new year.
1, good at communication and coordination, and gradually improve their theoretical level and professional ability.
2. Overcome the impatience of youth, be down-to-earth, improve work initiative, improve time utilization, be not afraid of many things, be not afraid of small things, and improve yourself in practice.
3. Proficient in professional skills, diligent in observation and summary, and try to standardize, digitize and visualize the work summary.
Fourth, at the end of the year and the beginning of the year, the year is in spring.
1, ability learning and quality improvement is a process of innovation. With the development of the company and the expansion of the e-commerce department, it is foreseeable that more products will come out and reach a wider range of customers. Therefore, updating product knowledge and summing up customer service experience is a process that needs to be adhered to all the time. For the network promotion of new products, combining with existing cases and cooperating with departmental colleagues will be the focus of the next stage.
2. Establish a global view and strengthen compatibility development. The daily work of the e-commerce department is closely related to the production and sales departments, and the customer service work is also inseparable from the internal planning, operation and promotion of the department. Therefore, while doing a good job, individuals need to strengthen their involvement in all aspects of information, understand each responsible position, strengthen communication and make progress with each other.
3. Crisis public relations and key point control. Especially during the activities, the work content increased, and many details in e-commerce work gradually emerged. Response and handling in customer service affairs is the most direct and effective solution, so paying attention to and summarizing these key parts in previous activities will make the work more efficient; The shortcomings in previous activities have also accumulated experience and lessons. Pre-judgment and the cultivation of crisis awareness will make the work more handy.
Over the past year, the company atmosphere, humanistic atmosphere and working state have deeply attracted me. I believe I will grow up with-* * * in the new year!
E-commerce monthly summary report template 2
I joined the company in 20- as an e-commerce operation specialist. Today, I finally completed the assessment of the company and can become a full member. Looking back on the two and a half months of probation, I studied hard, earnestly completed the tasks assigned to me by the company, and strictly bound myself according to the company's rules, so although I made some mistakes when I first joined the company, I didn't make any mistakes later, which was praised by the leaders. Although I know I will become a full-time employee, I know in my heart that I still have a long way to go to become a qualified operation specialist, so I want to sum up my gains and losses in this short time to help myself make progress in my future work.
First of all, the above idea
This is a new working environment for me. The work requirements and work system are very different from my previous working environment. After the initial adaptation period, I accelerated my study of the new company system. I know that if an employee wants to make great progress and good performance in the company, the most basic premise is not to make any mistakes, so I strictly use the company's requirements to restrain the behavior in the first quarter, treat the work seriously and responsibly, and dare not slack off. I also actively learn from the excellent companies, just like their excellent work style. I know that a good example is not only that you can learn and improve yourself.
Second, the above work.
As an e-commerce operation specialist, my job is to publish advertising videos of our company on major media platforms to attract customers, and then I will recommend these customers to the sales department. Only when the sales department turns this prospective customer into a formal customer can it be regarded as one of my achievements. So I want to be more attractive when making videos, so I often ask my colleagues for ideas about video production at work, and I will also strengthen my study on video production methods online. It is inevitable to use all kinds of materials when making videos. In order to prevent ourselves from taking the risk of infringement into the air, I always make my own materials in my spare time and try to avoid using online materials. Although I have accumulated a lot of unused materials now, I still insist on it because I don't know when these materials will be used. Preparing in advance is definitely better than handling it at that time.
Third, interpersonal communication.
Our e-commerce operation specialist not only wants you to immerse yourself in making videos, but also needs to share his own production ideas with you and get the consent of leaders and colleagues before starting to do it. Otherwise, if you work hard but fail to pass the audit or fail to meet the company's product requirements, it is equivalent to doing it in vain, so we should discuss it before making a video. This kind of work requires me to get familiar with everyone in a short time and keep close contact with everyone, so it is like this.
E-commerce monthly summary report template 3
Unconsciously, Fiona Fang has been in Tian Fei China Company for one month, and Fiona Fang has changed from being unfamiliar with the company's products and future development direction to being familiar with the old employees. The happiest thing is to have a monthly summary and activities this Saturday. This month, although I had a good time, I found that I still had many shortcomings.
In this monthly summary, Fiona Fang realized our common problems, such as: Sometimes thinking still stays on campus and there is no quick response. But it has been slowly improving. At yesterday's meeting, Fiona Fang also saw our growth. Fiona Fang saw that, compared with the first speech, his colleagues had no previous stage fright, and everyone stood on the podium and had their own experience. Fiona Fang also expressed the promotion skills he learned in the past month, as well as the mentality adjustment when he moved from campus to the workplace. What impressed Fiona Fang most was the eternal words at the award ceremony. He said: "If you get used to the environment first, you will start before others." . This tells us to adapt to the environment actively, rather than being forced to adapt.
In the afternoon live-action CS match, we fought against the robbers as policemen. The loss is embarrassing. I lost three games, three times. Fiona Fang realized that the team consciousness of our police force is not strong enough, there is no core leadership, and actions are inconsistent. For example, in the second game, just shoot the captain and you win. When Fiona Fang saw the key figures in the second battle, he should inform the players to act again, instead of acting bravely by himself. In the third game, we caught the traitor and shot him. Our team acted independently without discussing what to do, which was very passive. And the bandit group did a good job. When they walk around together, they can quickly find traitors. Therefore, Fiona Fang thinks it is very important to have team consciousness and core leaders in the team.
After the monthly summary and activities, Fiona Fang talked about what he learned in the company this week. This week-the fifth week, there are many practical exercises, mainly to find information networks, forums, blogs and publish them successfully. During the operation, Fiona Fang found her own shortcomings and her work speed was slow, but Fiona Fang found a solution through the guidance and self-reflection of Sister Min. Make a work plan, allocate time reasonably, and remind yourself to pay attention to time at work.
At the same time, a great event happened this week. Each team was separated, and Fiona Fang entered the eternal romantic team. Fiona Fang formed a team with greedy Xiao Ying, eternal romance and falling flowers, which can also be said to be a new beginning. Looking forward to the performance of our new eternal romantic team!
E-commerce monthly summary report template 4
E-commerce is mainly responsible for network marketing promotion, including Q&A platform, forums, Baidu Google Post Bar, Baidu Google Encyclopedia, websites and blogs, daily maintenance of websites, daily uploading and updating of articles, backup of website data, writing promotion plans according to websites or products, SEO search engine optimization techniques and advertisements, and promotion by using common methods of website promotion. Combined with the company's situation, the e-commerce work is as follows!
(1): Navigation website link.
(2): Online advertising.
(3): SEO search engine optimization.
(4): the content of the company's website is updated at least ten times a month; Friendship link optimization.
(5): Regularly search for negative information of the company in Baidu, Google Search and other large portals and industry websites.
(6): Put information promoting the positive image of the company in Baidu Q&A, Library, Google Search, Sina, Tianya and other large portals and industry website forums, with no less than 5 copies every day.
(7): Check our products and other information on Taobao, Alibaba and other e-commerce platform websites.
(8): Assist the Marketing Department in handling customer complaints such as website customer information reply and spam handling.
(9): Assist the marketing department in the online promotion and exhibition promotion of the company's new products.
(10): Exchange and study with Marketing Department, Corporate Culture Department and Information Department to determine the monthly work priorities.
E-commerce monthly summary report template 5
Situation description:
1, the number of QQ consulting customers+intentional customers has increased to 32 this month, and three people have clear intentions recently.
2. Communicate with some travel agencies from other provinces, mainly targeting several routes in Sichuan Province! But because they have a fixed cooperative, the situation is not ideal!
3. The homepage of the website has been slightly adjusted to make our activities more eye-catching! The following will be further adjusted to match the overall planning of the company!
4. Recommend Jiuzhai and Emei routes!
5. This month, Baidu included 30 pages of Business Travel Network, and the search for "-Travel Agency" in Baidu has risen to the fifth place!
6. This month, the page of google Travel Network has reached 166! The location of the travel agency on Google Maps has also been updated to the current office this month!
Overall situation:
According to the visit and customer feedback this month, the customer consultation at the beginning of this month was normal; However, after entering the middle and late August, the number of people consulting has decreased while the number of visits has not changed much! By the end of August, there was basically no 1 week for online consultation with customers! In addition, according to customers' opinions, the homepage function of the website will be increased and improved in the near future! According to this month's operation and your own work, make a reflection and arrangement, and make adjustments and improvements in the next work!