We exchanged promises for the trust given by the baby. HB customer service center has no hierarchy, and all the people who come for help are the treasures of the group.
The establishment of HB customer service center will carry out the service tenet of "all for baby's satisfaction". Our goal is to adhere to the service principles of 100% acceptance, 100% handling, 100% reply and 100% satisfaction for all reception problems, so as to improve the overall customer service quality and baby satisfaction. Now the customer service center is in its infancy, so the requirement of 100% is our temporary goal. The implementation of the "first inquiry responsibility system" and "complaint handling process" ensures that after HB's baby joins the HB customer service center group, the baby's questions will be answered within the agreed time limit and the promised service will be realized. Non-hepatitis B babies can also get the service of our customer service center.
HB customer service center is a department under the direct leadership of director HH. Orders given directly to the governor will be carried out unconditionally. Responsible for sorting out the daily affairs information within HB Group and feeding it back to the supervisor in time and accurately. Is to establish a link and bridge between the governor and all the precious senior officials of HB.
Based on the characteristics of the department, the staff of the customer service center will carry forward the work style of hard work, initiative, patience and meticulousness, strive to be strict with themselves according to the standards of "first-class service, first-class talents and first-class performance", actively prepare for all the work of HB, and provide quality services for the baby with Governor HH as the center.