You can complain to the real estate department, or you can find a consumer association to defend your rights. Real estate agency is an organization that provides real estate evaluation, brokerage and consulting services for the consumer market. Real estate intermediary service fees shall be collected by real estate intermediary service institutions according to the charging standards, and invoices shall be issued to pay taxes according to law. Real estate intermediary service charges shall be clearly marked, and intermediary service institutions shall announce their charging items, service contents, charging methods, charging standards and other matters in a prominent position in their business premises or payment places.
What should I pay attention to when conducting real estate transactions through intermediaries?
1. Choose real estate agents carefully. Real estate agents and their branches can only engage in second-hand housing transaction services after obtaining the registration certificate of real estate agents.
2. Carefully guard against the security of transaction funds and property. Don't hand over the transaction funds to the real estate brokerage agency for collection and escrow, and don't hand over the original important documents such as house ownership certificates to it for escrow. If it is really necessary to collect and trust transaction funds through a real estate brokerage institution, it shall be carried out through a special account for housing transaction settlement marked with the words "customer transaction settlement funds" opened by the institution in the bank.