0 10 is the area code of Beijing, and 12345 is the government service convenience hotline. The service hotline 12345 is set up by local municipal governments in different ways, including telephone 12345 and network 12345. Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".
12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle.
12345 brief introduction to the application scope of service hotline
1. Consultation on administrative functions, responsibilities, policies, procedures and other public service information.
2 complaints, opinions and suggestions on administrative management, social management and public services.
3, management authority within the scope of non emergency management, service for help.
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report.
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
6. Integrate the hotline 12345 into the non-emergency government hotline set up by all levels and departments to provide the public with services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey.
Reference to the above content: Baidu Encyclopedia-12345 Citizen Service Hotline