By logging in to the website, customers can inquire about the passenger train schedule, fares, whether the train is late, remaining tickets, ticket outlets, freight rates, vehicle technical parameters and related passenger and freight regulations. Railway freight customers can handle business through this website.
Member service
1, China Railway Customer Service Center is implementing the "membership system" in a small scale, and the ticket of 100 yuan can be redeemed for up to 800 points. Railway members are ordinary members, silver card members, gold card members and platinum card members from low to high, and different members will get points of different multiples such as 3, 5, 6 and 8 when purchasing tickets. On June 2, 2020, the working meeting of China Railway Corporation pointed out that the website membership system of 12306 would be established in 2020.
2. The discount coefficient without discount ticket is 1. When the discount rate is greater than or equal to 90%, the discount coefficient is 0.8. When the discount rate is greater than or equal to 70% and less than 90%, the conversion coefficient is 0.5. When the discount rate is less than 70%, the conversion coefficient is 0. Based on this, it can be calculated that the train ticket of 100 yuan can be exchanged for 800 points at most.
Baidu encyclopedia-China railway customer service center
What is the customer service telephone number of China Railway? Railway customer service telephone manual service hotline 12306 24 hours. 12306 online customer service is 24-hour self-service, and you can consult if you need it. China Railway Hotline 95306, booking telephone 95 105 105.
"Railway 12306" is the official mobile phone ticketing application software launched by China Railway Customer Service Center. It shares user, order, ticket amount and other information with the official website of train tickets, and uses unified ticketing business rules. The software has the functions of air ticket reservation, online payment, change, refund, order inquiry, common contact management, personal data modification, password modification and so on.
On June 5438+ 10, 2022, the railway department coordinated the precise requirements of epidemic prevention and control and the convenient travel needs of passengers, and constantly improved service measures to facilitate passengers to purchase tickets and return and change their visas. Extend the ticketing service time of 12306 website from 5: 00 to 23: 30 every day to 5: 00 to1:00 the next morning; Provide 24-hour internet refund service, and the deadline for refund is extended from 25 minutes before the bus stop.
Quality requirements of railway customer service telephone manual service hotline
Rich industry knowledge and experience is an essential weapon to solve customer problems. No matter what industry you do, you need professional knowledge and experience. You should not only know how to communicate with customers and apologize to them, but also become an expert in product knowledge and be able to explain all kinds of related questions raised by customers.
If the customer service staff can't become professionals in the industry, not professionals, then some problems may not be solved. As customers, what we want most is the respect and help of service personnel. Therefore, customer service personnel should have rich industry knowledge and experience.
Railway customer service telephone number 12306.
The telephone number of railway 12306 manual service is local area code+12306.
For example, the railway service telephone number 12306 in Jinan, Shandong Province is 053 1- 12306, where 053 1 is the area code of Jinan, Shandong Province. 12306 has a passenger mailbox of kyfw@ 12306.cn and a freight mailbox of hyfw @12306.cn; The mailbox of luggage is xbfw @12306.cn.
12306 booking tickets
The ticket reservation function can query by arrival or train number, and can also select the stop type and train number to accurately query the ticket balance, as well as online booking of train tickets.
Note: The website deals with passenger train ticket sales starting with "C", "D", "G", "Z", "T", "K", "A" and "Y". 1000 to 7598.
(Tickets for international passenger trains and round-trip passenger trains to and from Hong Kong will not be handled for the time being, and the Guangzhou-Shenzhen-Hong Kong high-speed rail round-trip tickets will be officially sold from September 18.
However, according to the newly formulated Guangzhou-Shenzhen-Hong Kong High-speed Railway Cross-border Passenger Transport Organization Rules, the relevant rules for cross-border passengers to purchase tickets, change tickets and refund tickets are different from the existing rules in the Mainland. Passengers can make inquiries through the websites of the Mainland and Hong Kong Railways (MTR), customer service telephone numbers, station announcements, etc. )
Since February 30th, 20 16, 16, the pre-sale period of tickets has been adjusted from 60 days to 30 days.
What is the railway 12306 manual service telephone number? The telephone number of railway 12306 manual service is local area code+12306.
For example, the railway service telephone number 12306 in Jinan, Shandong Province is 053 1- 12306, where 053 1 is the area code of Jinan, Shandong Province. 12306 has a passenger mailbox of kyfw@ 12306.cn and a freight mailbox of hyfw @12306.cn; The mailbox of luggage is xbfw @12306.cn.
Extended data:
20 15 12 railway department introduced that 12 2 or 3 has no time node, and 12306 website can accept passenger mobile phone verification business at any time, and communication can be confirmed by sending short messages between the website and passenger mobile phones. Since 65438+February 1, some new functions have been enabled in the railway ticket system, and the long-awaited "seat selection function" of online ticket purchase has been realized.
In order to further facilitate passengers to purchase tickets, Railway 12306 will open the group ticket reservation service on March 10, and individuals and units can make reservations. Previously, passengers could only buy group tickets by calling or going to the ticket window.
12306 website's function of selecting seats for emu trains with prefix C, D and G was officially put into operation on June 2, 20 17 10. Since 2017165438+123, the website of China Railway Customer Service Center 12306 has been put into operation. If you need to buy tickets, change tickets or refund tickets during the maintenance period from 23: 00 to 06: 00 every day, please go to the train station window.
2065438+In September 2008, according to the news of China Railway Corporation, the railway department added a reminder function in the 12306 system. When the transfer time at the same station is less than 10 minute, and the transfer time at different stations in the same city is less than 40 minutes, the system will prompt passengers to choose to buy tickets for subsequent trains. 165438+1October 3rd, the revised and upgraded website of China Railway 12306 was officially put into operation. The passenger service function of the website is more perfect, and passengers can purchase tickets more conveniently and quickly. In addition, the "standby ticket purchase" function will be launched during Spring Festival travel rush Peak 20 19.
China Railway 12306- Customer Service Phone
Baidu encyclopedia-China railway customer service center
High-speed rail customer service telephone number 12306, booking telephone area code +95 105 105.
China Railway Customer Service Center is an important window for railway service customers to call the railway customer service center, which integrates passenger and freight transportation information of the whole railway and provides passenger and freight transportation business and public information inquiry service for the society and railway customers.
Tickets can be purchased directly by booking tickets by telephone, except for student tickets, disabled soldiers tickets and other tickets that need discount coupons. Please enter a valid ID number when booking tickets by telephone. At present, four kinds of documents are accepted: resident ID card, Hong Kong and Macao residents' travel permit to and from the mainland, mainland travel permit for taiwan residents and valid passports that can be used according to regulations.
Book high-speed rail tickets online?
1. Search in official website 12306, open official website 12306, log in to 12306, click "Railway Customer Service Center calls me 12306" at the top right of the page, and enter the "Personal Center" page.
2. Query Railway 12306app and open Mobile Railway 12306app. After entering the home page, click "My" below and "Not logged in" in the upper left corner. After entering the login registration page, enter the user name and password to login account number 12306. After entering the home page, click "Order" below.